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Forum Discussion
Job reached maximum retry attempts
When I try to upload a PDF in gmail, I get error "Job reached maximum retry attempts". How I can fix it?
Hey all,
Quick update on this. We've made some changes on our side that should improve the success rate for saving files to your Dropbox via the Gmail Chrome addin. The underlying cause behind the degradation in performance appears to be caused by an issue with attachment links that Gmail is providing us, so we've reached out to them to try and resolve this fully.
As always, once I have more information to share I'll loop back here with an update!
Frank
I am having this same issue! I keep coming back to this message board and one on the same problem in Gmail help. It seems that Google says to contact Dropbox and Dropbox says to contact Google...would love to know when a fix is finally reached!
Frank_S
Dropbox Staff
Dropbox StaffHi all,
Thanks everyone for your patience while we continue to investigate this one. We still unfortunately don't have a root cause for why this is happening, but have been able to reproduce the problem on our side which should help us identify the underlying cause faster.
Apologies for any frustration caused, please be assured that we are working in the background to get this resolved and I will loop back here once we have an update.
Thanks,
Frank
- It looks like it's solved, yesterday i tried and it worked. But i didn't check if the file was ok or damaged. Downloaded to db some AutoCAD files last weekend and all the .dwg files were damaged in the process of downloading. Had to download files the old way in gmail.
Still not working on my end. Still getting the same error message.
This is not working on my end either. This is slowing down my business a ton. Does anyone know of any other companies like Dropbox where it can link to multiple email accounts?
- Thank you
it didnt work. I just checked the pdf files downloaded without the "job reached.." message, but all files are the same size 72 kb and are damaged.
Thanks, with fidler you should see what is happenning after clicking. I'm looking fordward for the resolution.
Regards,
Tamar.
I had this problem a few months ago and disabled the extension. I reinstalled it yesterday and it worked yesterday but today I'm getting the same error message. I really need this extension to work as I depend on it for my business. Someone else mentioned this, but I used to be able to save documents and you could pick an option to save to a recent file but that's no longer an option. Please help so I don't have to go back to Google Drive!
Windows 10 New Yoga 720 Google chrome. Can't save files to DB from Gmail. Get the Job reached maximum retry attempts error.
