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Forum Discussion
I have an issue syncing files, and my support agent in another time zone
I have a complicated issue with syncing. It's been going on since September. My current support person is named "Maeve" and only answers me after I have already gone to bed. I answer her in the mo...
Thanks for the info. The agents on Twitter aren't bots, but real humans, like us.
Currently, it isn't possible to switch to a different support agent. You could try contacting the chat when logged into your account, if you're on a paid plan.
However, bear in mind that having multiple support tickets could end up taking longer to reach a resolution since you'll need to follow the same troubleshooting steps again.
Ticket #22944984: DB: Duplicate Dropboxes, icons again blank
Dropbox on Twitter said I couldn't switch people and suggested I try the online support, but isn't that just a bot?
22944984 current
22716487 previous one that did not fix the issue
I could also talk about my problem more here. I'm frustrated.
Jay
Dropbox Staff
Dropbox StaffThanks for the info. The agents on Twitter aren't bots, but real humans, like us.
Currently, it isn't possible to switch to a different support agent. You could try contacting the chat when logged into your account, if you're on a paid plan.
However, bear in mind that having multiple support tickets could end up taking longer to reach a resolution since you'll need to follow the same troubleshooting steps again.
I did contact chat and they are escalating it. It really wasn't working with Maeve, not when one of us gets to ask one question a day and can't have a back and forth. I continue to have multiple sync issues.
