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Forum Discussion
carlosgap5
5 years agoHelpful | Level 6
I can't save files in my Dropbox folder
Since last week, while working on office, or autocad, or anything, i cant save files to dropbox folder. It gives a message that the file dont existe (if the file is new) or if it was existent it says...
- 5 years ago
just discovered that the latest windows 10 update was causing the issue.
uninstalled the update from 14february, wich is KB4524244, fixed the problem
carlosgap5
Helpful | Level 6
if pause syncing same message...
however closing the application and then restarting windows explorer, it saved normally...
carlosgap5
5 years agoHelpful | Level 6
just discovered that the latest windows 10 update was causing the issue.
uninstalled the update from 14february, wich is KB4524244, fixed the problem
- Lusil5 years agoDropbox Staff
Thanks for keeping us in the loop, carlosgap5, and glad to hear that you were able to resolve your concern in the end - awesome work!
If anything else comes up in the future, don't hesitate to give us a shout. In the meantime, have a lovely day ahead!
- carlosgap55 years agoHelpful | Level 6
The problem is back, no windows updates, and dont know waht to do....
- Lusil5 years agoDropbox Staff
Hey carlosgap5, sorry to hear that the behavior is happening again.
Out of curiosity, you mentioned in an earlier post that when you relaunched the application, you were able to save normally.
Could you just clarify for me if you meant MS Excel or the Dropbox desktop app?
Thanks!
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