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Kris N.3's avatar
Kris N.3
Helpful | Level 5
4 years ago

"Follow" Folder Option Grayed Out

Someone has shared a folder with me, and I want to "follow" the folder so that I get emails when a file is added or changed.  When I over over the ellipses for the folder, the "follow" option is gray...
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Kris N.3's avatar
Kris N.3
Helpful | Level 5

Hey, Hunter - 

In Settings, on the Plan tab, it says "Dropbox Business Advanced   You're a member of the XXXX Dropbox account."

Hunter's avatar
Hunter
Icon for Dropbox Staff rankDropbox Staff
4 years ago

In that case, could you check with your Team Admin, if he has top level editing restricted?

 

Your Team Admin can check the settings from his Admin Console > Settings.

 

Let us know how it goes.

  • Kris N.3's avatar
    Kris N.3
    Helpful | Level 5
    4 years ago

    Check with Admin on what - what plan theirs says or whether they can follow the folder?  Or something else?

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago

      I think Hunter was referring to top level editing as found in the Admin Console's settings Kris N.3 

      Could you check with your team's admin if they see this option and if they do, ask whether it's on for everyone in the team or only the team admins?

      • Kris N.3's avatar
        Kris N.3
        Helpful | Level 5
        4 years ago

        Thanks for the clarification!  My admin changed my permissions to be admin level the same as his, and the folder is still grayed out for "Follow".

         

         

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