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Forum Discussion

Kris N.3's avatar
Kris N.3
Helpful | Level 5
4 years ago

"Follow" Folder Option Grayed Out

Someone has shared a folder with me, and I want to "follow" the folder so that I get emails when a file is added or changed.  When I over over the ellipses for the folder, the "follow" option is gray...
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Kris N.3's avatar
Kris N.3
Helpful | Level 5

 

Hunter's avatar
Hunter
Icon for Dropbox Staff rankDropbox Staff
4 years ago

Hey Kris N.3, sorry for jumping in.

 

Could you let us know what plan you are subscribed to?

 

Nice job on masking your screenshot details btw!

  • Kris N.3's avatar
    Kris N.3
    Helpful | Level 5
    4 years ago

    Hey, Hunter - 

    In Settings, on the Plan tab, it says "Dropbox Business Advanced   You're a member of the XXXX Dropbox account."

    • Hunter's avatar
      Hunter
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago

      In that case, could you check with your Team Admin, if he has top level editing restricted?

       

      Your Team Admin can check the settings from his Admin Console > Settings.

       

      Let us know how it goes.

      • Kris N.3's avatar
        Kris N.3
        Helpful | Level 5
        4 years ago

        Check with Admin on what - what plan theirs says or whether they can follow the folder?  Or something else?

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