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Forum Discussion

Explorer | Level 4

8 months ago

Files are taking a long time to sync, how can this be fixed?

how long is an exceptionally long time. 9 months long enough? how do we fix it?

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Dropbox Staff

In the Dropbox folder, do you see any files or folders with the blue syncing icon visible?

Explorer | Level 4

8 months ago

no

Walter
Dropbox Staff
8 months ago
Thanks for clarifying that for us ngb

Have you granted Dropbox full disk access as outlined here?

Also, have you tried fixing your hard links and permissions as outlined here?
- ngb
  Explorer | Level 4
  8 months ago
  ive tried enabling full disk access (it wasn't previously enabled) also fixing hard links and permissions and it doesn't seem to make any difference. the permissions button didn't seem to do anything.
  - Walter
    Dropbox Staff
    8 months ago
    Thanks for the additional information ngb
    
    Could you send us a screenshot of the app's exact status and version as shown in your menu bar at the moment so that we can have a visual too?
    
    Also, have you tried un-linking and re-linking your account through the app's preferences since you first noticed this issue?

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