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Forum Discussion

jeanzbeanz's avatar
jeanzbeanz
Helpful | Level 5
8 years ago

Dropbox not uploading/ uploading v slow

I have dropbox installed on multiple devices and they all work fine, except it has suddenly stopped uploading on my windows laptop. I moved a load of photos off my phone onto dropbox on my laptop l...
desktop
sync
upload
Windows
  • Jane's avatar
    Jane
    8 years ago
    Hey walwar, 
     
    Let me send over some more details and tips to determine the cause!
     
    • For starters, you may have a look here for some steps to adjust your bandwidth locally. 
    • Secondly, you could try force quitting all other applications and see if this helps improving your syncing speed. 
    • Also, let me ask you whether you’re in a work or home environment. 
    • You could use the link below to check your connection speed through your ISP and local network by using the following link: http://www.speedtest.net/
     
    I’ll be following-up here, so please keep me updated in your reply! 
Douglas S.'s avatar
Douglas S.
New member | Level 1

I have a 5MB upload hard wired internet. Yet when I upload large files using my desktop application, I'm only getting 10-66kb transfer speeds. Why so slow? My ISP has checked and found nothing wrong with my service. Is Dropbox "throttling back" my upload speed? There are no other devises being used that would reduce band width. Please help!

Matthias W.4's avatar
Matthias W.4
New member | Level 1
9 years ago

I cannot concur with most other users here. It appears after reading through some of the posts that most users in this thread do not understand even the basics of how packets/data/files are transferred over the internet. Some brought up issues about geographic location (sadly also some of the Dropbox reps who responded here). It has nothing whatsoever to do with how far a user is located from Dropbox's servers. The distance only impacts latency (the time it takes from sending a data packet from point A to point B. It has nothing whatsoever to do with throughput.

I have a pro account and I can upload and download at the maximum my internet connection allows (I am on fiber but throttled at 400mbit/second down and I think 150 or 200 mbit up. I uploaded 350  gigabytes of my data at very fast throughput. I strongly assume that the issue lies with the end users because obviously it does not have anything to do with Dropbox's server when some user experience fast up and downloads.

 

Having said that maybe here are some suggestions to consider:

* Install the newest dropbox desktop app

* Make sure the desktop app settings are set to unthrottled up and downloads

* Check with your ISP and run speed tests to ensure you actually have access to desired bandwidth. 

 

I have done extensive research and am absolutely certain that on the retail side Dropbox is the fastest and above all, its sync capabilities are the most stable. Here my findings:

*Google Drive: Much slower uploads, downloads are fast, sync causes lots of errors

* Amazon Cloud Drive:Very slow uploads, faster downloads, no sync features provided (only via third party apps which all did not work in a stable manner, such as oDrive)

* OneDrive: Horribly slow upload spreeds, sync produced couple sync errors

 

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