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Forum Discussion
Dropbox link keeps changing
Morning,
I have a excel file on dropbox where I setup a macro to have a powerquery run overnight to pull data from our databases and then save. What we call our master data excel file.
Afterward...
Thank you all for the response.
I ended up submitting a ticket in through Dropbox. This appears to be related to a update they performed. They rolled back for my individual file and the link appears to be staying the same now.
We ended up moving our master data file to a local drive. This does mean we have to relink 250 files, but at least we have control of such issues in the future, but I wanted to post here in case others have the same issue going forward. Good luck.
I just received an update from our engineering team with news on a temporary fix.
It looks like we were able to isolate this issue to a recent update of ours. While we're working to get this fixed, we've rolled back the update for your account and I've verified that the machine you contacted us about initially, "CHS4156695", has reverted that update.
My team will continue to work on getting this fixed - but we didn't want that to be at the cost of your productivity.
I'm going to leave this ticket on-hold for the time being as I monitor for updates, but you should be good to go.
Walter
Dropbox Staff
Dropbox StaffHi Jonathan H.1; thanks for your report!
I've moved your post under this thread as they seem to be related as you mentioned.
As I'd need account specific information to assist furrther, would it be OK with you if I reached out to the email address that's connected to your Community's profile to work on this internally?
Yes please do. I already opened a zendesk ticket but zendesk doesn't seem to be working.
It appears I have found a fix. I moved mine to local instead of online sync, went into any excel file and took off the autorecovery and autosave features. This has made my links stay the same, even when running scripts and tasks.
- Walter
Thanks for the speedy response Jonathan!
I found your existing ticket on our system and sent you an email through that.
Whenever you get a spare minute or two, please take a look at your inbox and we'll take it from there.
Thanks again and talk to you via email soon :envelope:
- I still haven't received a response on the ticket?
- STILL nobody has bothered to reply.
did you ever get a reply?
nope
