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Forum Discussion

daveah's avatar
daveah
Helpful | Level 5
3 years ago

Dropbox iPhone consistently does not see or upload all photos

For the last several years I have had consistent problems with the Dropbox camera upload feature on my iPhone 11 Pro Max running latest iOS and Dropbox app. My work flow is: 1. Take photos 2. Launc...
Mobile
Sync
upload
daveah's avatar
daveah
Helpful | Level 5

After I deleted the app and cleared the cache I assumed that all of my iphone photos could be uploaded again. Further research showed that that dropbox keeps a GUID hash of every photo ever uploaded, to prevent users from ever uploading a photo again. This is why many of my photos were visible in Photos but not visible in Dropbox Photos tab after clearing the cache. The remaining 429 photos were indeed those that failed to upload previously. Now that they've uploaded, I cannot find any examples of photos that have completely failed to upload, nor can I repro the scenario that caused these 429 photos to fail in the first place. I guess I will wait until I encounter missing photos again, and open a ticket before I delete the app.

nitinkhanna's avatar
nitinkhanna
Explorer | Level 3
2 years ago

@daveah could you please explain how you resolved the issue? I'm stuck with the same problem - the Dropbox iOS app AND the macOS app both say all uploads are done, but there are hundreds of photos and videos that haven't been uploaded.

 

Where can I find these GUID hashes and delete them to re-upload?

 

I've tried the usual suspects - turning the camera uploads feature off and on, deleting the app, keeping the app open overnight with the screen unlocked (it doesn't do *anything* after it believes it's done uploaded).

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi nitinkhanna, thanks for posting here! 

     

    Could I send you an email, in order for us to have a closer look into this?

     

    Keep me posted!

    • nitinkhanna's avatar
      nitinkhanna
      Explorer | Level 3
      2 years ago
      Megan,

      Yes please send me an email. That would help me a lot in resolving this issue once and for all!

      Thanks,
      Nitin
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi nitinkhanna, I've sent you an email, please could you reply to it when you get a chance!

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