We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Raffa_hello's avatar
Raffa_hello
Explorer | Level 4
4 years ago

DB doesn't see the external hard drive on Mac

Hallo everybody.  I'd like to try the new "Back up an external hard drive to Dropbox" feature, which I understand was added in August 2021, because I would like to synchronize on DB some files that...
Computer Backup
Desktop
Dropbox Basic
Sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
Thanks, let me know how it goes with another external drive. This can include USB sticks if those are easier to locate.
Raffa_hello's avatar
Raffa_hello
Explorer | Level 4
4 years ago

Hallo.

I tried to connect an hard drive and a USB stick, both formatted as MacOS Extended (journaled) but neither of them is detected by DB (while Google Drive detects them).

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
    • Raffa_hello's avatar
      Raffa_hello
      Explorer | Level 4
      4 years ago
      Hallo Jay,
      sorry for the late reply.
      Certainly you can contact my email!
      Waiting for your contact.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Thanks, I've sent you an email to your address, please could you reply when you get a chance!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!