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Forum Discussion
Comments aren't visible to the recipient of my photos
I am sending photos to my graphic designer for my book. On the right side of my photo, I am typing information about the photo that he needs to see. When he receives the photo, the comments are ...
Hey Victoria334 - thanks for the additional information and sorry to jump in.
Could you please ask your graphic designer to try another browser and let us know if they still get the same results?
If they do, we'd appreciate a screenshot of what they see so that we can have a visual too.
Nancy
Dropbox Staff
Dropbox StaffThanks for the screenshot! Has he clicked on the Comments button on the top right corner?
If not, then the comments section won’t appear at all on his screen.
There isn't one.
- Nancy
Has he tried a different browser/incognito window, as well? If yes, I’d like a screenshot of what he sees, to look into this further.
He's been a graphic designer for decades and has never had these problems with Dropbox. This is what he said:
Yes I can see the little comment icon, but it is inactive. If I click on it I’m asked to sign in, but when I try to enter my password it vanishes (BTW I’m already signed in anyway!)
- Walter
Hey Victoria334 - thanks for the additional information and sorry to jump in.
Could you please ask your graphic designer to try another browser and let us know if they still get the same results?
If they do, we'd appreciate a screenshot of what they see so that we can have a visual too.
