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Forum Discussion
Can no longer save outlook emails to Dropbox
In the past I've copied over certain emails from my Outlook inbox into Dropbox just by using copy/paste function. These would bring attachments along with the original message text and are a backup ...
Thanks for this. This one link shows at the bottom how to move the "Documents" folder to dropbox which moves the Outlook data and creates an auto sync. Not what I was doing as I was only backing up selective emails but it might work.
https://www.dropboxforum.com/t5/Files-folders/Can-you-help-me-backup-my-emails/td-p/282911
What is interesting is that while playing with this I found that if I copy and past an outlook email with attachments from my Outlook inbox into the Documents folder in Windows first, I can then copy and past it into Dropbox the way I used to with no third party app.
So this is an extra step and something Dropbox has done created this inability to do the same thing directly from my email inbox. No idea why or what the fix might be but it does work now if I take this extra step. I tested it and I can open that same email from dropbox with a double click and it opens automatically with Outlook so the process break is only one way on the save side.
Walter
Dropbox Staff
Dropbox StaffSo you're drag and dropping those emails to your Dropbox folder on your laptop directly Cbray.
As you mentioned that this used to work, when was the last time you remember doing this? What file types did your emails have by the way?
Also, what happens now? Are you getting any errors?
In addition, could you try another browser other than the one you used originally to do this and let us know the results?
So you're drag and dropping those emails to your Dropbox folder on your laptop directly @Cbray.
No I copy and paste them, not drag and drop
As you mentioned that this used to work, when was the last time you remember doing this? What file types did your emails have by the way?
The last time was a couple of months ago, as it's a back up process for business emails I wish to hold on to. These are Outlook emails file extension .msg that contain various attachments. The ones already in my dropbox folders can still be accessed and opened with a simple double mouse click but no new ones can be added.
Also, what happens now? Are you getting any errors?
I get nothing. I can right click and it says I can paste but when I click on that nothing happens.
In addition, could you try another browser other than the one you used originally to do this and let us know the results?
I was using Chrome. With Microsoft Edge I get a flashing "wheel" that doesn't stop but nothing else.
EDIT TO ADD: I had to restart my laptop in order to get the "flashing wheel" on my mouse curser to stop.
- Fiona
Copying and pasting the emails without even opening the email, cannot upload the text of the emails and the attachments to Dropbox. All that is saved to Dropbox needs to be uploaded somehow. Copying the text from your email to a doc, you create in Dropbox would work.
As discussed, our integration with Outlook can forward your Outlook attachments to Dropbox directly but not the body texts of your email.
Where you maybe using a third party app to accomplish this? :thinking:
No third party apps. Simple copy/paste with my mouse. Not sure why this is so surprising to the Dropbox team. It was as simple as the alternative of saving an email with attachments to an external or internal hard drive. Except putting them on Dropbox was an added back up and made them accessable from any of my devices. This is a very disappointing loss of functionality to be honest. If you can't explain how to do this on your improved platform I'll be looking for another cloud application. It seems like your integration efforts may be adding a bit of function but it's no good if it also takes away the most basic functionality that was there before. I have years worth of client email communication details dating back to 2013 stored on Dropbox this way and if I can't do this any longer the platform is not worth keeping for me.
- Fiona
Sorry you feel this way Cbray.
Wish I could be more helpful. This is not something I was able to reproduce succesfully, in any way. I still don't understand how it was working for you, without a third party app. I hope the following Community discussions help with clarifying matters:
- https://www.dropboxforum.com/t5/Files-folders/Can-you-help-me-backup-my-emails/td-p/282911
- https://www.dropboxforum.com/t5/Files-folders/How-do-I-save-Microsoft-Outlook-emails-and-folders-to-Dropbox/td-p/37764
{Edit}
Our integration with Slack is currently the best way to save your conversations in Dropbox: https://www.dropbox.com/app-integrations/slack
