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erikmoore's avatar
erikmoore
Explorer | Level 3
8 years ago
Solved

Can't sync outlook files

After moving the active MS outlook .PST file to my Dropbox (40.4.46) sync folder, the icon in the lower right status bar (Win 8.1) has a constant message "Can't index Outlook file" and no longer shows the message "Up to date." Any help?

Thank you.

sync
  • Mark's avatar
    Mark
    8 years ago
    Its *strongly* recommended you do not sync database files (which include email ones)...

    Partially for this reason - I assume that you have Outlook open? If so Dropbox cannot sync it. Outlook puts a lock on the PST files so that only it can access them, however Dropbox also needs the same.

    You are also looking at a very high risk of data corruption if you open the PST on another device before its fully sync'd up to date on all connected devices.

    Instead use the correct email protocol and you wont need to sync files between machines. Use an IMAP or exchange email server and all will sync magically across all email connected devices without the need for Dropbox.

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    8 years ago
    Its *strongly* recommended you do not sync database files (which include email ones)...

    Partially for this reason - I assume that you have Outlook open? If so Dropbox cannot sync it. Outlook puts a lock on the PST files so that only it can access them, however Dropbox also needs the same.

    You are also looking at a very high risk of data corruption if you open the PST on another device before its fully sync'd up to date on all connected devices.

    Instead use the correct email protocol and you wont need to sync files between machines. Use an IMAP or exchange email server and all will sync magically across all email connected devices without the need for Dropbox.
    • erikmoore's avatar
      erikmoore
      Explorer | Level 3
      8 years ago

      Thank you. I understand. I was trying to sync other Outlook components such as tasks and calendar.

      That said, is there a way to signal Dropbox not to try to sync the PST file without removing the file from the Dropbox folder?
      Thank you.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        8 years ago
        There isnt erikmoore I'm afraid.
    • BME360's avatar
      BME360
      New member | Level 2
      8 years ago
      On the computer where I use outlook I only sync once every day, usually at midnight when I am typically done w work and outlook anyway. I have set up a command in Task Scheduler so Dropbox will turn on, sync each night and then turn itself off. You just need to make sure OL is shut down before the task runs each time. I have been doing this for a couple of years now w no problems. I then sync on other computers in remote locations before I open outlook and all my saved emails are available.
      • troy56's avatar
        troy56
        Helpful | Level 6
        7 years ago

        You need to straight forward go at https://windowserrors.org/outlook-data-file-cannot-be-accessed/ where you will easily find out the solution of your problem. 

        Why did i recommend that site?

        Because i got the solution using the 1st method of that post. So, I thought to share that blog post here with you which will helpful everyone having similar kind of error.

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After moving the active MS outlook .PST file to my Dropbox (40.4.46) sync folder, the icon in the lower right status bar (Win 8.1) has a constant message \"Can't index Outlook file\" and no longer shows the message \"Up to date.\" Any help?

Thank you.

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After moving the active MS outlook .PST file to my Dropbox (40.4.46) sync folder, the icon in the lower right status bar (Win 8.1) has a constant message \"Can't index Outlook file\" and no longer shows the message \"Up to date.\" Any help?

Thank you.

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Partially for this reason - I assume that you have Outlook open? If so Dropbox cannot sync it. Outlook puts a lock on the PST files so that only it can access them, however Dropbox also needs the same.

You are also looking at a very high risk of data corruption if you open the PST on another device before its fully sync'd up to date on all connected devices.

Instead use the correct email protocol and you wont need to sync files between machines. Use an IMAP or exchange email server and all will sync magically across all email connected devices without the need for Dropbox.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2017-12-27T06:16:26.288-08:00","lastPublishTime":"2017-12-27T06:16:26.288-08:00","solution":true,"metrics":{"__typename":"MessageMetrics","views":9243},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:257933/message:257934","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDUyOjF8aW50LDI1Nzk5NSwyNTc5OTU","node":{"__ref":"ForumReplyMessage:message:257995"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDUyOjF8aW50LDI1Nzk5NSwyNzA3NjU","node":{"__ref":"ForumReplyMessage:message:270765"}}]},"body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:257995":{"__typename":"ModerationData","id":"moderation_data:257995","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:257995":{"__typename":"ForumReplyMessage","uid":257995,"id":"message:257995","revisionNum":1,"author":{"__ref":"User:user:577500"},"readOnly":false,"repliesCount":4,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"AcceptedSolutionMessage:message:257934"},"conversation":{"__ref":"Conversation:conversation:257933"},"subject":"Re: Can't sync outlook files","moderationData":{"__ref":"ModerationData:moderation_data:257995"},"body":"

Thank you. I understand. I was trying to sync other Outlook components such as tasks and calendar.

That said, is there a way to signal Dropbox not to try to sync the PST file without removing the file from the Dropbox folder?
Thank you.

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I have set up a command in Task Scheduler so Dropbox will turn on, sync each night and then turn itself off. You just need to make sure OL is shut down before the task runs each time. I have been doing this for a couple of years now w no problems. I then sync on other computers in remote locations before I open outlook and all my saved emails are available.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":1,"postTime":"2018-04-01T07:04:30.992-07:00","lastPublishTime":"2018-04-01T07:04:30.992-07:00","metrics":{"__typename":"MessageMetrics","views":7697},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:257933/message:270765","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDUyOjF8aW50LDMzNDE2MywzMzQxNjM","node":{"__ref":"ForumReplyMessage:message:334163"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:334163":{"__typename":"ModerationData","id":"moderation_data:334163","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:334163":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1010952"},"id":"message:334163","revisionNum":1,"uid":334163,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"parent":{"__ref":"ForumReplyMessage:message:270765"},"conversation":{"__ref":"Conversation:conversation:257933"},"subject":"Re: Can't sync outlook files","moderationData":{"__ref":"ModerationData:moderation_data:334163"},"body":"

You need to straight forward go at https://windowserrors.org/outlook-data-file-cannot-be-accessed/ where you will easily find out the solution of your problem. 

Why did i recommend that site?

Because i got the solution using the 1st method of that post. So, I thought to share that blog post here with you which will helpful everyone having similar kind of error.

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