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Forum Discussion
Camera Upload Not Syncing New Photos on Iphone
I have Dropbox installed on my computer, and when I plug in my phone I get the message, "No new images or videos were found on Ashley's iPhone" when in fact there are lots of new images and videos fo...
Hello everyone,
In order to fix Camera Uploads for your devices please make sure you have tried the following:
1) Install the latest Dropbox app on your device.
2) Enable / Reset Camera Uploads on your computer
Mac
- Click on the Dropbox icon in your menu bar at the top of the screen and then click on the gear in the Notifications panel
- Choose "Preferences".
- Go to the "Import" tab.
- Uncheck and check again "Enable camera uploads for".
Windows
- Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the gear in the Notifications panel.
- Select "Preferences".
- In the window that appears, click on "Change AutoPlay Settings".
- In the AutoPlay settings, scroll down and choose the camera you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.
- Click on the drop-down menu and choose "Ask me every time" or choose a different application for importing.
This will reset your Camera Uploads settings for all your devices. When you connect a device, Dropbox will ask you if you want to import pictures from it.
Note:
- Android devices: Select Connect as a Disk Drive from the status bar
- iOS devices: Unlock the device to allow camera uploads to continue
3) Enable / Reset Camera Uploads on your mobile device
iOS
- Open the Dropbox app, go to the “Recents” tab and tap the gear icon
- Under the Settings heading, select Camera Uploads
- You can enable or disable the automatic camera uploads feature, as well as the option to allow the feature to use cellular data or not. Please note that videos will not be automatically uploaded over cellular data.Android
- Open the Dropbox app
- Tap on the menu button
- Tap the gear icon
- Under Camera Upload, select “Turn on Camera Upload"You can also read more about the camera uploads feature on the following page: https://help.dropbox.com/photos-videos/camera-uploads-overview
If you experience issues with the Camera Uploads feature, so that our support team can investigate more on this, please go to www.dropbox.com/support and submit a ticket request.
Thank you!
Zed
Dropbox Staff
Dropbox StaffHello everyone,
In order to fix Camera Uploads for your devices please make sure you have tried the following:
1) Install the latest Dropbox app on your device.
2) Enable / Reset Camera Uploads on your computer
Mac
- Click on the Dropbox icon in your menu bar at the top of the screen and then click on the gear in the Notifications panel
- Choose "Preferences".
- Go to the "Import" tab.
- Uncheck and check again "Enable camera uploads for".
Windows
- Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the gear in the Notifications panel.
- Select "Preferences".
- In the window that appears, click on "Change AutoPlay Settings".
- In the AutoPlay settings, scroll down and choose the camera you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.
- Click on the drop-down menu and choose "Ask me every time" or choose a different application for importing.
This will reset your Camera Uploads settings for all your devices. When you connect a device, Dropbox will ask you if you want to import pictures from it.
Note:
- Android devices: Select Connect as a Disk Drive from the status bar
- iOS devices: Unlock the device to allow camera uploads to continue
3) Enable / Reset Camera Uploads on your mobile device
iOS
- Open the Dropbox app, go to the “Recents” tab and tap the gear icon
- Under the Settings heading, select Camera Uploads
- You can enable or disable the automatic camera uploads feature, as well as the option to allow the feature to use cellular data or not. Please note that videos will not be automatically uploaded over cellular data.
Android
- Open the Dropbox app
- Tap on the menu button
- Tap the gear icon
- Under Camera Upload, select “Turn on Camera Upload"
You can also read more about the camera uploads feature on the following page: https://help.dropbox.com/photos-videos/camera-uploads-overview
If you experience issues with the Camera Uploads feature, so that our support team can investigate more on this, please go to www.dropbox.com/support and submit a ticket request.
Thank you!
Hi there thanks for the article, which although I tried to follow it has not solved my problem. I am too busy to have to plug my iphone into my computer and I just want my camera uploads folder (photos and videos) to appear in my same account camera uploads folder on my PC. However, I keep forgetting how to get it to do this. The do appear there sometimes, but today I've made an 8 min video which I want to edit on my PC, but I can't get it. I've wasted hours and hours trying to get it off my phone onto my computer. Nothing I do will work - it's very VERY frustrating. When I tried to follow your instructions, it tells me to 'Connect a personal Dropbox' and then it won't let me connect my own dropbox to my own dropbox. I must have let it upgrade to business at some stage but then backed out when I found out how much it would cost me. Cannot afford it. Just trying to get videos.... off my phone... onto my computer. Sooooo frustrated.
I have done this many times and each time I connect my iphone via usb to my macbook, nothing happens. So I have to go through this everytime I plug it in.
- Unfortunately, this did not help.
I use the latest version of dropbox Still not working.
I've tried all of the above multiple times with no luck. Photos from my iPad still upload no problem.
Hello Drop box community,
I have had an old version, on my computer for years. I recently got a new mac computer and when it was installed Dropbox was gone. I got a new account going, but it doesn't load up my photos automatically from my iphone like it used to. I used to get a message on my computer saying...'this might take a minute', then they would all load up. Now, I get zero...I am an artist and need my images loaded up.
What could I do? My phone is unlocked .
Thanks in advance! Amelia
- MeganHi ameliacurrier, thanks for posting today!
Can I ask the syncing status of your desktop app?
Also, do you connect your phone to your computer using a cable?
If I were you, I'd also check to make sure Camera Uploads are enabled on your devices.
Let me know more, and we'll take it from there.
