We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

permissions's avatar
permissions
Explorer | Level 4
3 years ago

Permissions Error when trying to remove my access from a shared folder I don't own

My basic account has a permissions error. I need someone from Dropbox to look at the backend of the account. Is there any employees of Dropbox that monitors this forum? Failing that, is there a way t...
Desktop
Error Messages
Share
Shared Folders
  • Megan's avatar
    Megan
    3 years ago

    Hi permissions, keep in mind that I am here to help as much as I possibly can, and I will continue to do so. 

     

    However, you keep mentioning that you came across a permission error, but I haven't been able to see it on any of the screenshots. It'd be important for me to have visual of this. 

     

    Have you tried using another browser, to check if you notice the same behavior there? 

     

    Also, in your latest screenshot, you're looking at the wrong place. Have you followed these steps? 

     

    • Sign in to dropbox.com.
    • Hover over the name of the folder you'd like to permanently remove and click the share icon (rectangle with an up arrow).
    • Click [x] people have access.
    • Click the dropdown next to your name.
    • Click Remove my access.
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey permissions, welcome aboard the Community!

 

In order to check this further, can you please upload a screenshot of the permissions error that you mention?

 

I’d like us to have a visual before proceeding with any steps. 

 

Give me a nudge when you’re ready.

  • permissions's avatar
    permissions
    Explorer | Level 4
    3 years ago

     

    Hello Nancy,

     

    Thank you for your reply.

     

    Here's your screenshot, but there's not really much to show.

     

    I don't have the ability to remove myself from a shared folder that I don't have ownership of. 

    • Здравко's avatar
      Здравко
      Legendary | Level 20
      3 years ago

      Hi permissions,

      You always can remove yourself from any shared folder (with or  without ownership). 😉 Make a note that this is not the case if you are talking for a subfolder of shared folder! Participation to a shared folder can be managed for the entire shared folder not to its subparts.

      Just push "Share" button. Select the link "Who can access". From dropdown menu, associated to your account in the list there, Select "Remove my access". That's it.

      Hope this helps.

      • permissions's avatar
        permissions
        Explorer | Level 4
        3 years ago

        Thanks for the reply. I'm not seeing the option when I choose the 'Share' button. I am at the top level of the folder structure.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!