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Forum Discussion
Painfully slow uploads from the web as uploads start over, no desktop app too
Just paid for a a 2T Plus account.
The desktop app would not install, no error given, just will not install.
Using the web app and trying to upload 450GB of photos. it is moving very SLOW and saying 2-3 weeks.
I have Comcast with tested D/L speed = 103 Mbps and Upload speed= 20 Mbps,
I have tried with the Nord VPN on and off, no difference, Malwayre bytes is of/removed, no difference.
I get constant "Unresponsive web page notifications"
After 16 hours of uploading, the upload appears to have disappeared,, the black status window in the bottom right of the web page is gone.
I restarted the upload, and it did not pickup where it left off,, it is starting new 😞
I was hoping for a more "polished" and functional product.
Is it is,, it is useless to me.
How does one cancell and get a refund?
- Walter
Dropbox Staff
Hi there Nick390 - sorry to hear about this and thanks for the feedback.
Could you please clarify your computer's OS version for us?
When it comes to the issue with installing the desktop app, could you try the offline installer from this page and let me know if the issue persists?
As for the uploading issue, could you clear your browser's cache or try another browser and let me know if you notice any difference?
Thanks!
PS: You can cancel your Dropbox subscription, if needed, as outlined here.
Windows 7 Home premium , service pak 1
I am concentrating on getting the desktop app running,, then will tackle the ultra slow upload issue.
- Nancy
Hi Nick390, hope it’s OK to jump in.
Can you let me know how much free space you currently have on your local hard drive?
Can you also send me a screenshot of the syncing icons you see next to most of your Dropbox files, so that I can make sure they’re online-only indeed, and not taking up hard drive space?
Finally, I’d like you to click on the small Dropbox icon in your system tray, and tell me what’s your app’s syncing status.
I am currently trying to install and run the Dropbox windows desktop app first.
It "appears" Drop box has installed on my windows 7 computer.
It went through the install process (downloading, installing), then the install dialog box automatically closes, it then opened a web page about the mobile app, then it opened a larger dialog box about syncing files/folders that I checked off the folder I wanted sync'd.
And Finally I got a "Well Done Drop Box installed" Dialog.
The DB icon is on the windows start menu.
BUT when I try to launch DB from the windows start menu, I get an hour glass for ~5 seconds then nothing. (hour glass disappears)
I went into the windows folder "Program files (x86)/Dropbox/Client and double clicked the dropbox application icon and same result.What is my next step in trying to get Dropbox to open on my desktop?
I have turned off my VPN, I have turned off windows defender, I have turned off windows firewall, I have turned off Malwarebytes.
- Hannah
Hey Nick390, thanks for reaching out again.
Do you see a small Dropbox icon in your system tray, by the clock?
That's where you can access the Dropbox application from.
From there you can access the preferences and the Dropbox folder itself, which should also be in your file explorer along with all your Dropbox files.
I hope this helps!
Yes, I see the icon in the bottom right of the windows bottom bar.
I can open it and get a small window that lets me see the sync history and activity.
I would like to open the full blown desktop application.
Days later still trying to get DB to run,,
So now I have installed the DB windows "APP",, the only thing it does is give you a little app down in the right side of the info bar at the bottom of windows. And that basically open a "File Explorer" window for you to start uploads and syncing,,, I was hoping for some sort of robust windows application, oh well.
So when The file explorer opens I go to my drop box folder and try to start my upload by dragging all my picture folders and dropping them (copy) into the drop box folder.
I get a dialog box stating I do not have enough local storage???? I did set the DB preference to "OFF LINE ONLY" under sync.
This is getting mighty frustrating,,, all I wanted to do was copy my 400GB of family photos so I could share them with my kids and this simple task has turned into a nightmare.
Windows 7 serv pak 1
