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Forum Discussion

mcv's avatar
mcv
Explorer | Level 4
8 years ago

OS X Dropbox won't accept 2 factor verification code

Somehow Dropbox on my Mac lost access to my account, so my files aren't syncing anymore. Possibly because I upgraded to a new version of OS X (I'm now on Sierra). Dropbox is still installed, howeve...
Sync
  • Jane's avatar
    Jane
    6 years ago
    Hey there (WHY3), are you seeing the same error message the OP had mentioned? I’m merely asking, as this thread was originally created in 2017, so the issue at hand could be slightly different on your end. 
     
    If you can’t setup your account as expected, I’d suspect that something could be blocking our application from running as it should. I’d appreciate it if you could try the following for me: 
     
    Spoiler
    • Stop Dropbox (if needed) by clicking the Dropbox icon in the menu bar on the top of your screen. >Click on the gear icon in the Notifications panel and select "Quit Dropbox". 
    • Delete the Dropbox application from the Applications folder. You may need to provide your computer password in order to perform this action. 
    • Reinstall the Dropbox desktop application following these steps:
    • Open the Dropbox .dmg file and double click the Dropbox icon. Dropbox should appear in your menu bar.
    I hope that this is-even slightly- helpful to you & please do let me know here if I've misunderstood your inquiry in any way. Thanks again for reaching out to us on our Forum! 
WHY3's avatar
WHY3
New member | Level 2

Hi there, I'm experiencing exactly the same problem.  

I'm trying to set up my dropbox desktop on my mac.  I've tried the verifying code on web browser (Safari and Chrome) but not the desktop version on my Mac.

Please help.  Many thanks.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey there (WHY3), are you seeing the same error message the OP had mentioned? I’m merely asking, as this thread was originally created in 2017, so the issue at hand could be slightly different on your end. 
 
If you can’t setup your account as expected, I’d suspect that something could be blocking our application from running as it should. I’d appreciate it if you could try the following for me: 
 
Spoiler
  • Stop Dropbox (if needed) by clicking the Dropbox icon in the menu bar on the top of your screen. >Click on the gear icon in the Notifications panel and select "Quit Dropbox". 
  • Delete the Dropbox application from the Applications folder. You may need to provide your computer password in order to perform this action. 
  • Reinstall the Dropbox desktop application following these steps:
  • Open the Dropbox .dmg file and double click the Dropbox icon. Dropbox should appear in your menu bar.
I hope that this is-even slightly- helpful to you & please do let me know here if I've misunderstood your inquiry in any way. Thanks again for reaching out to us on our Forum! 
  • WHY3's avatar
    WHY3
    New member | Level 2
    6 years ago

    Hi Jane,

    Many thanks.  It's been resolved.  It was the security/ privacy setting, once the "notification" was enable, the synchronising started.

    For your information, the message that popped up was "invalid code".

    Many thanks for your help.  :)

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Ah, happy to hear this quick fix did the trick for you (& thanks for sharing the news)! We’re always a post away, so please feel free to ping us back here in case you have any more Dropbox-specific inquiries; our Forum Wall is always open to your feedback or questions.
     
    Happy syncing & take care until we talk again (WHY3 )! 😊
  • UnreachableCode's avatar
    UnreachableCode
    New member | Level 2
    6 years ago

    I tried this and still faced this issue. I've now been locked out of my account for 24 hours.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey UnreachableCode, could you elaborate a bit on the steps you’ve already tried on your end, so as to make sure I’m following-up with you correctly? Have you recently upgraded your OS, as originally described on this post? Are you seeing the "Invalid code" error message, as the OP described us? 
     
    I appreciate the time you’re devoting to clarify matters for me & I’ll be awaiting your next message! 

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