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duanstokes's avatar
duanstokes
Explorer | Level 3
8 years ago

Os X 10.13 High Sierra & Smart Sync

There's a lot of posts about possible issues with OS X High Sierra and Smart Sync.  We use dropbox a lot and have only recently enabled Smart Sync for all users in the team. Can someone from Dropb...
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  • Brian B.39's avatar
    Brian B.39
    7 years ago

    Apple recommended something I should have thought of... Safe mode.

     

    I first disabled Gatekeeper using the following command in terminal (unclear if this would be required):

    sudo spctl --master-disable

    I then rebooted the Mac into safe mode and opened the Security panel in System Preferences and clicked the Allow button.

    The Blocked message cleared from the Security Panel and Smart Sync was active and operating normally when I rebooted.

     

    Issue seems resolved.

  • Ross_S's avatar
    Ross_S
    7 years ago
    Hi monaronyc and others,

    The issue reported with the preferences not loading the right screen / not being able to enable Smart Sync is an issue we're actively investigating right now.

    I hope to be in touch with an update shortly.

    Many thanks for highlighting.
kaups's avatar
kaups
Explorer | Level 4

Just updated, "Online only" selection does not work. Tried restart, tried uninstalling, installing - nothing. And it does not promt anything :(

J0ll0's avatar
J0ll0
Explorer | Level 4
8 years ago
Same here. Clean install of the OS and Dropbox. Smart sync does not work. Everything on our Dropbox begins downloading until the Mac runs out of disk space, and Dropbox pauses.
  • Brian B.39's avatar
    Brian B.39
    Helpful | Level 7
    7 years ago

    Smart sync and Mac OSX 10.13.1

    Smart Sync cannot be enabled. 

     

    I have: 
    unlinked dropbox, 
    trashed the app, 
    removed the Dropbox folder (trash) 
    emptied the trash 
    Restarted the Mac 
    (the notification with the allow button is still in Security & preferences)

    Reinstalled Dropbox 
    entered the user's correct email and password [email address removed by Jane for security reasons]
    entered the pin sent to his phone 
    was prompted to open security & preferences (already open and unlocked) 
    Clicked allow and the message did not go away. 
    I am stuck 
    Dropbox is replicating but the message will not go away 

     

    1. There are no connection issues. 
    1.a. There is no Firewall issue 
    1.b. There is no antivirusIf 
    1.c. There is no Security program 
    1.d. There is no Proxy 
    1.e. There is no VPN 
    We installed a fresh copy of High Sierra on this machine (Erased drives and installed the OS) 
    We then updated the machine via the App store updates 
    We then installed Dropbox. 
    Please see the attached images for the version of OS installed. 
    We have had Dropbox installed on every other computer in the office and had no issue. 
    We had rebuilt three other machines in the office since the High Sierra release and had no issue. 
    Now we have an issue.

     

    I HAVE DISABELD GATEKEEPER ON MACOSX TO ALLOW INSTALL FROM ANYWHERE AND IT STILL WILL NOT ALLOW THE DROPBOX APP TO ENABLE SMART SYNC. SEE SCREENSHOT

    IS THIS PART OF THE ISSUE? 
    https://forums.developer.apple.com/thread/79172

    (Sorry for the shouty all caps above, this is all pasted in from my trouble ticket with dropbox) 

    • Brian B.39's avatar
      Brian B.39
      Helpful | Level 7
      7 years ago

      Cannot enable Smart SyncThis is after disabling Gatekeeper

      • Brian B.39's avatar
        Brian B.39
        Helpful | Level 7
        7 years ago

        Dropbox is synced but Smart Sync is not enabled.

        Last post on this until help desk comes up with a solution.

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