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Forum Discussion
Online Dropbox has stopped syncing with desktop in Windows 11
Hi all
I've used Dropbox Basic for years with no problems. A few months ago I got a new laptop running Windows 11. I installed DB Basic on the desktop again. It worked fine, and continues to do so, with my 20-plus folders containing up to date versions of all my files. But sometime around then (I can't even say for sure whether it was after or before I got the laptop), I began to notice that my online DB had stopped syncing, and that the list of folders had shrunk to a seemingly random bunch of stocking fillers with the latest versions being months or even years ago. Now it's down to just one folder, Camera uploads (which has never been of any interest to me) and a couple of files that I work on daily. It gives the last time I opened it, but when I do so it turns out to be a months-old version.
I've tried everything in this article, down to deinstalling and reinstalling the desktop app on my laptop and on my sole linked device, an iPhone, but no joy. I'm sure it's nothing like internet connectivity, which is fine. As I say, the problem has gotten worse over months. "Basic" describes my computer literacy generally, so I wouldn't be surprised if I were doing something fundamentally dumb, or not doing something I should be. Any ideas as to what it might be?
- Hannah
Dropbox Staff
Hey NunzaumedeinRoss, thanks for posting to the Dropbox Community.
Just to clarify, our website is like a reflection of what is actually saved to your Dropbox account.
If you have files in your local Dropbox folder, which do not appear in your account online, that means that there's a syncing issue with your desktop app.
In your case, can you please first confirm that both the website and the desktop app are linked to the same Dropbox account?
For the website, you can check that here. And for the desktop app, you'll need to go to the 'account' tab in the app's preferences.
Those locations should show the same email address.
Also, if you hover over the Dropbox icon in your system tray, what's the version and sync status of the Dropbox app?
Let me know and we'll go from there.
Hi Hannah
My Dropbox website account is in my name and gmail email account. The only place it appears on my laptop now is as a top-level folder in File Explorer. Is that the same as what you call the "desktop app", as per the screenshot below (bottom left of the dialogue box, called "Dropbox for S mode")?
If so, the account is the same as the website: my name and gmail account.
Thanks
Anselm
- Hannah
Thanks for the update, Anselm!
The Dropbox for S Mode is quite different than the desktop application.
The desktop application will sync local versions of your files to a folder named "Dropbox" in your file explorer, whereas the S Mode version behaves more like our mobile app.
It shows you a "mirror" of your files in Dropbox.
Now, you mentioned that you have a Dropbox folder in your file explorer, right? Is that where you see the updated versions of your files? Or in the S Mode app?
