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On Mac menubar Icon is gray and has an X, but everything is syncing fine. . .
On Mac menubar Icon is gray and has an X, but everything is syncing fine. . . I'm confused because this seems to be an error indicator, but everything still works fine. All the files and folders stil...
I solved my issue: I have a (seemingly unlimited) business and a free personal DropBox account. In my personal account, I accepted a share from another user. Unbeknownst to me, DropBox counts files shared by someone else to my storage limit. When it does that it grays out the icon and puts an x on it. No message, no information, no nothing. after I removed shares and other large files, the storage moved below my quota and the icon returned to normal.
Shame on DropBox for
- changing the icon on the app when only my personal account was over the space limits;
- not providing a useful error message on why the icon changed;
- counting files on someone else's storage limits on my storage limits as well;
- not providing any help in solving the issue, even after contacting them via chat.
I have the same problem on Ventura. Dropbox 160.4.4703. It happens whether the VPN is enabled or disabled.
I solved my issue: I have a (seemingly unlimited) business and a free personal DropBox account. In my personal account, I accepted a share from another user. Unbeknownst to me, DropBox counts files shared by someone else to my storage limit. When it does that it grays out the icon and puts an x on it. No message, no information, no nothing. after I removed shares and other large files, the storage moved below my quota and the icon returned to normal.
Shame on DropBox for
- changing the icon on the app when only my personal account was over the space limits;
- not providing a useful error message on why the icon changed;
- counting files on someone else's storage limits on my storage limits as well;
- not providing any help in solving the issue, even after contacting them via chat.
