We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

fraser3's avatar
fraser3
New member | Level 2
8 months ago

Not able to sign in via iMac

Problem - Used dropbox app on same iMac with same internet provider (sky) since 2019 with no issues. Unable to sync since yesterday.   Troubleshoot observations; 1. Still able to access Dropbox ac...
Desktop
Mac
Sync
fraser3's avatar
fraser3
New member | Level 2

Hi

Tried the installer already

Not aware of any third party apps apart from the VPN. Not sure if that has affected things - was installed over a week ago and Dropbox only stopped working yesterday so had around a week of no issues. No other apps installed in last week. Currently the VPN is a the solution.

My system is updated to Sonoma 14.4.1

Ticket is 23517392

Thanks

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Thanks for the ticket ID fraser3 

 

I was able to locate it in our system and passed your comments on to the expert who's handling your case.

 

They'll be reaching out to you soon via your ticket, but please let us know if you have anything else to add in the meantime. 

  • fraser3's avatar
    fraser3
    New member | Level 2
    8 months ago

    Thanks. The support to date hasn't really been timely or that helpful with repeated references to simply reinstalling dropbox, hence my post on here to see if anyone has any thoughts.

    • Paul-Friedli's avatar
      Paul-Friedli
      New member | Level 2
      8 months ago

      I just installed the MacOS 14.4.1 update and now Dropbox doesn't work anymore.

      I mean the Dropbox (background) application that should sync the files is not working, it is stuck trying to connect. If I go into config, under account I see it is not connected and if I try to do so it tries forever without success. Of course I can visit the DropBox website and there see my files. What happens guys ??

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Sorry to hear about this, Paul-Friedli.

         

        Can you please click the Dropbox icon in your menu bar and send us a screenshot of the exact message that appears there?

         

        Also, if you hover over the same icon, what's the version of the Dropbox app?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!