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Earl1's avatar
Earl1
New member | Level 2
2 years ago

New Mac sees old picture files but not new ones. New file uploads for sharing but is invisible.

New Mac user.  Cannot get dropbox to work.
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Earl1, let's jump right into this! 

 

You mentioned in the title about file uploads for sharing, being invisible. Could you give me some additional details on that, please? 

 

It sounds like you can see your old files locally, but not any new files that you add on the web, could that be the case? If not, don't hesitate to correct me. 

 

Also, does the app launch without any issues when you try to open it? Feel free to clarify the app's current syncing status, and version. 

 

Keep me posted! 

  • Marina's avatar
    Marina
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Hola, cristineko:

     

    ¡Bienvenida a la Comunidad de Dropbox!

     

    Si ya has recibido el espacio de la promoción en tu cuenta vas a poder seguir disfrutándolo aunque cambies de dispositivo ya que está asociado con el correo electrónico de la cuenta.

     

    ¡Saludos!

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New Mac user.  Cannot get dropbox to work.

","kudosSumWeight":0,"postTime":"2023-08-08T12:34:19.073-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:desktop","text":"desktop","time":"2020-01-27T05:59:16.968-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Dropbox Plus","text":"Dropbox Plus","time":"2022-04-08T10:54:51.806-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Mac","text":"Mac","time":"2018-06-14T06:18:35.214-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:sync","text":"sync","time":"2021-10-06T07:45:18.620-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:704902_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":372},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

New Mac user.  Cannot get dropbox to work.

"},"Conversation:conversation:704902":{"__typename":"Conversation","id":"conversation:704902","solved":false,"topic":{"__ref":"ForumTopicMessage:message:704902"},"lastPostingActivityTime":"2023-08-08T13:08:35.319-07:00","lastPostTime":"2023-08-08T13:08:35.319-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:704902":{"__typename":"ModerationData","id":"moderation_data:704902","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:704902_2":{"__typename":"Revision","id":"revision:704902_2","lastEditTime":"2023-08-08T13:04:46.677-07:00"},"ForumReplyMessage:message:704916":{"__typename":"ForumReplyMessage","id":"message:704916","conversation":{"__ref":"Conversation:conversation:704902"},"author":{"__ref":"User:user:1148275"},"revisionNum":1,"uid":704916,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001014"},"subject":"Re: New Mac sees old picture files but not new ones. New file uploads for sharing but is invisible.","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:704916"},"parent":{"__ref":"ForumTopicMessage:message:704902"},"body":"

Hi Earl1, let's jump right into this! 

\n

 

\n

You mentioned in the title about file uploads for sharing, being invisible. Could you give me some additional details on that, please? 

\n

 

\n

It sounds like you can see your old files locally, but not any new files that you add on the web, could that be the case? If not, don't hesitate to correct me. 

\n

 

\n

Also, does the app launch without any issues when you try to open it? Feel free to clarify the app's current syncing status, and version. 

\n

 

\n

Keep me posted! 

","body@stringLength":"1038","rawBody":"

Hi , let's jump right into this! 

\n

 

\n

You mentioned in the title about file uploads for sharing, being invisible. Could you give me some additional details on that, please? 

\n

 

\n

It sounds like you can see your old files locally, but not any new files that you add on the web, could that be the case? If not, don't hesitate to correct me. 

\n

 

\n

Also, does the app launch without any issues when you try to open it? Feel free to clarify the app's current syncing status, and version. 

\n

 

\n

Keep me posted! 

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