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Nele51582's avatar
Nele51582
Explorer | Level 3
6 months ago

My file has yet to sync from my PC to my account online. Can someone help me?

I created a file on my PC yesterday and placed it in Dropbox. However, when I open it online, the file has not yet synchronized. Can someone please help me with this?
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  • Megan's avatar
    Megan
    6 months ago

    Thank you for the patience, don't worry we'll do our best to get to the bottom of this Nele51582.

     

    So, if you try to download and install our app using this link, do you have any issues? 

     

    Feel free to send me a few screenshots of the app, and how did you update your content in order for me to have a visual of the app. That might help me have a clear idea. 

Nele51582's avatar
Nele51582
Explorer | Level 3

Thank you for your response. It doesn't really say anything, it just indicates that this is Dropbox.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey Nele51582, thanks for posting here! 

 

I believe you're looking on the bigger Dropbox icon on your task bar. 

 

Mark is referring to the smaller one, next to your WiFi that looks something like that:

 

If you hover your mouse over there, it should give you the app's syncing status, and version. Can you check and let me know? 

 

Thanks!

  • Nele51582's avatar
    Nele51582
    Explorer | Level 3
    6 months ago

    Thank you for trying to help me. I must be doing something wrong because I only see 'Dropbox Lite' version.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey Nele51582, gotcha! 

       

      In this case it sounds like you're using Dropbox in S mode. You can see more about this here. 

       

      Think of Dropbox for S Mode as a mobile Dropbox client. It doesn't sync files the same way as the full desktop application does. Can you try to switch off the S mode, and then install our Dropbox app for Windows following the steps provided in the Help Center article above? 

      • Nele51582's avatar
        Nele51582
        Explorer | Level 3
        6 months ago

        I'm sorry, I have no idea where to disable that S mode. I have looked around a bit, but I really can't find it.

        I'm also afraid of losing everything, are you sure that this won't happen, because there's already hours of work in it.

        Thanks for your help!

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