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Forum Discussion
jackybe67
9 months agoHelpful | Level 6
My desktop app doesn't sync new files I add to the Dropbox folder
Since a vew days my Dropbox isn't syncing automaticly anymore when i drag files into the folder. I have to suspence dropbox and reactivate again to start the sync. Tried uninstalling Dropbox but noth...
- 9 months agoI erased my external drive and synced everything again. Everything is working now.
jackybe67
Helpful | Level 6
Windows 11.
The icon is visable in systemtray. When i put files in folder it says that all files are synchronised. When i restart the Dropbox app it syncs.
i have installed latest version.
Nancy
9 months agoDropbox Staff
So, if I got it right, you’re adding files in the local Dropbox folder, but they don’t show on www.dropbox.com, unless you restart your Dropbox app. Correct?
After uninstalling Dropbox from your device, did you also restart your computer and then reinstalled the app from this link?
What’s the app version Dropbox is running on your device?
- jackybe679 months agoHelpful | Level 6
Normally when I drop files into my Dropbox, the sync starts automatically. That doesn’t happen anymore. Only when I quit or restart Dropbox the sync starts. I have the latest version.
- Walter9 months agoDropbox Staff
Hey jackybe67 - sorry to jump in here, but I was wondering; do you happen to be running any antivirus, firewall or VPN/proxy setting on the affected computer?
If so, could you temporarily disable them and make sure you're running the most recent version of the desktop app?
Let us know of any updates!
- jackybe679 months agoHelpful | Level 6
Using the standard Windows protection. Tested it but no result. Version Dropbox 194.462.67
Can you guide me true fully uninstall Dropbox, so i can reinstall and see if that helps?
With the uninstall from Dropbox it isn't working.
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