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Forum Discussion
My desktop app doesn't sync new files I add to the Dropbox folder
Since a vew days my Dropbox isn't syncing automaticly anymore when i drag files into the folder. I have to suspence dropbox and reactivate again to start the sync. Tried uninstalling Dropbox but noth...
- I erased my external drive and synced everything again. Everything is working now.
Nancy
Dropbox Staff
Dropbox StaffHi jackybe67! Thanks for your post.
What’s the OS version of your computer?
Are you seeing the small Dropbox icon in your menu bar/system tray at all times? If yes, what’s the app version and syncing status it shows?
Let me know, and we can have a look.
Windows 11.
The icon is visable in systemtray. When i put files in folder it says that all files are synchronised. When i restart the Dropbox app it syncs.
i have installed latest version.
- Nancy
So, if I got it right, you’re adding files in the local Dropbox folder, but they don’t show on www.dropbox.com, unless you restart your Dropbox app. Correct?
After uninstalling Dropbox from your device, did you also restart your computer and then reinstalled the app from this link?
What’s the app version Dropbox is running on your device?
Normally when I drop files into my Dropbox, the sync starts automatically. That doesn’t happen anymore. Only when I quit or restart Dropbox the sync starts. I have the latest version.
- Walter
Hey jackybe67 - sorry to jump in here, but I was wondering; do you happen to be running any antivirus, firewall or VPN/proxy setting on the affected computer?
If so, could you temporarily disable them and make sure you're running the most recent version of the desktop app?
Let us know of any updates!
