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Forum Discussion

jackybe67's avatar
jackybe67
Helpful | Level 6
8 months ago

My desktop app doesn't sync new files I add to the Dropbox folder

Since a vew days my Dropbox isn't syncing automaticly anymore when i drag files into the folder. I have to suspence dropbox and reactivate again to start the sync. Tried uninstalling Dropbox but noth...
Desktop
Sync
Windows
  • jackybe67's avatar
    jackybe67
    8 months ago
    I erased my external drive and synced everything again. Everything is working now.
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi jackybe67! Thanks for your post. 

 

What’s the OS version of your computer? 

 

Are you seeing the small Dropbox icon in your menu bar/system tray at all times? If yes, what’s the app version and syncing status it shows? 

 

Let me know, and we can have a look.

  • jackybe67's avatar
    jackybe67
    Helpful | Level 6
    8 months ago

    Windows 11. 
    The icon is visable in systemtray. When i put files in folder it says that all files are synchronised. When i restart the Dropbox app it syncs. 

    i have installed latest version. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      So, if I got it right, you’re adding files in the local Dropbox folder, but they don’t show on www.dropbox.com, unless you restart your Dropbox app. Correct? 

       

      After uninstalling Dropbox from your device, did you also restart your computer and then reinstalled the app from this link? 

       

      What’s the app version Dropbox is running on your device?

      • jackybe67's avatar
        jackybe67
        Helpful | Level 6
        8 months ago

        Normally when I drop files into my Dropbox, the sync starts automatically. That doesn’t happen anymore. Only when I quit or restart Dropbox the sync starts. I have the latest version. 

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