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skyip's avatar
skyip
Explorer | Level 3
2 years ago

My DB stopped syncing due to exceeded 2GB basic plan. I have extra 8GB bonus space. Why stop sync?

My DB stopped syncing due to exceeded 2GB basic plan. I have extra 8GB bonus space. Why stop syncing even though I still have plenty of space available?  My current storage statistic: Dropbox...
Desktop
Quota
Sync
  • Jay's avatar
    Jay
    2 years ago

    Those notifications are from 2022, not 2023, so they don't apply. 

     

    If your account was overquota, there would be a red banner at the top of the screen saying so.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi skyip, thanks for bringing this to our attention.

 

The Dropbox desktop application shouldn't stop syncing if you are underquota. 

 

Are you seeing this on the Dropbox site or the Dropbox desktop application? Could you attach a screenshot showing this message you're seeing?

 

This will help me to assist further!

  • skyip's avatar
    skyip
    Explorer | Level 3
    2 years ago

    This statistic shows on my DB site:

    The statistic shows there is only 3.34GB of 10GB used:

    However, the sync stopped with the following notifications:

     

     

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Those notifications are from 2022, not 2023, so they don't apply. 

       

      If your account was overquota, there would be a red banner at the top of the screen saying so.

      • skyip's avatar
        skyip
        Explorer | Level 3
        2 years ago

        Somehow it is working now.

        Thanks.

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