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Cips916's avatar
Cips916
New member | Level 2
6 years ago

My camera uploads are not syncing with my computer when plugged in

I have a new phone and set it up with Dropbox, same as my last few pghones. I clicked to verify the new phopne should do camera uploads and nothing happens when I connect it via USB to my computer. T...
Camera uploads
Desktop
Sync
upload
  • Walter's avatar
    Walter
    6 years ago

    Thanks for the update Cips916 - I've already reached out via email to have a look into this with all of my tools available; thus creating a ticket for you with ID: 8723719. 

    Take a look when you get the chance and we'll take it from there. 

Cips916's avatar
Cips916
New member | Level 2

Hi Walter- Thanks... But I've tried that a number of times and that didn't work, I've actually done that a number of times at this point. I've even unassocaited the phone with Dropbox on the desktop and reassociated it. Even when I do that, Dropbox still tells me that everything is up to date on the MacBook despite numerous days of pics not being uploaded

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for the update Cips916 - I've already reached out via email to have a look into this with all of my tools available; thus creating a ticket for you with ID: 8723719. 

Take a look when you get the chance and we'll take it from there. 

  • teapod's avatar
    teapod
    New member | Level 2
    6 years ago

    I'm having the same problem but my Mac says it does not detect any new photos to upload. I currently have over 2,000 photos to upload and it is doing so very slow through wifi.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Were those previously uploaded by any chance teapod?

      Can you change your bandwidth settings and let me know if you still notice this? If you do, could you share the exact status of the desktop app as shown on your Mac's menu bar? 

      If you're using the mobile app, could you ensure you're running the most recent version (https://www.dropbox.com/mobile) and your mobile device's OS as well? 

      Let me know what you find!

       

      [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

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