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Forum Discussion

GPet73's avatar
GPet73
Helpful | Level 6
3 years ago

My backed up desktop folders disappeared from my computer and are only on the Dropbox cloud

Hi everyone -   have had Dropbox for a while, and have had specific files from my Macbook back up to Dropbox (my documents file and my desktop). When I used the laptop last night everything was l...
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desktop
Dropbox Backup
Abuhitham's avatar
Abuhitham
Helpful | Level 6

Same Problem and other folders disappeared ( Desktop - Documents - Video ) In cloud only

any help appreciated

 

Update -- Add Picture can't remove Desktop From Syncing in Dropbox

Abuhitham's avatar
Abuhitham
Helpful | Level 6
3 years ago

I downloaded my files from Dropbox Backup and after all that hard work it disappeared and i can't disable sync and also auto backup pc

 

I WANT MY LAST STATUS BACK

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi GPet73, could you attach a screenshot describing what you're experiencing with the location of the computer backup folders?

     

    Abuhitham, have you changed the computer backup in any way via the desktop app or the site itself?

    • GPet73's avatar
      GPet73
      Helpful | Level 6
      3 years ago

      Hey Jay 

       

      Thanks for responding. I have attached three screenshots for you. One is the desktop (photo 1) - there should be a folder there under my hard drive (as well as a documents folder in my files, but didn't add a screenshot of that). I can tick off the box to have them added back to my macbook (photo 2) but within a few minutes of doing so they disappear again into the cloud. Photo 3 is the sync issues I see in the app - the problem is, every time I add something to the desktop or documents folder it is within a minute or two sent back to the cloud.

       

      Hope that helps and thanks in advance for the assistance.

    • Abuhitham's avatar
      Abuhitham
      Helpful | Level 6
      3 years ago

      Hi Jay 

      thanks for responding, 

      of course not
      I expect that after the last update of the program
      I saw a message like that you can't see your backup files in File Explorer
      And you can watch it online in dropbox backup 

      And then there was a problem with the disappearance of shortcuts, documents and files that had already been backed up

      I tried to restore the files several times and cancel some features in the Dropbox and also reinstall, but to no avail

       

      Thank you for helping us

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Thanks for all this info, GPet73 and Abuhitham.

         

        Can you please confirm with us, which version of macOS you're running and which version of Dropbox you have installed?

         

        You can see the Dropbox version, by hovering over the Dropbox icon in your menu bar with your mouse.

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