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Forum Discussion

RobM4's avatar
RobM4
New member | Level 2
6 years ago

Missing "Copy Dropbox link" from the drop down menu on Mac

Hi! For years now I have used the right click - copy drop box link to allow people to download files from my dropbox. All of sudden in the past couple weeks that option is no longer available in th...
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  • Lusil's avatar
    Lusil
    6 years ago
    Hey there, Rob!
     
    As a first step, could you please try relaunching Finder by using the following steps:
    • Save any files that you have open and close any apps.
    • Click on the Apple icon in the top left of your screen.
    • Click on force quit.
    • Relaunch the Finder.
    If you’re still experiencing the same behavior, could you please try a reboot of your device? Maybe that will do the trick. 
     
    Let me know of any update!
Kunob's avatar
Kunob
New member | Level 2

I had the same problem (running Big sur) did everything that was mentions above (in other reply's) but in the end I downloaded the latest dropbox version and reinstalled the app. Afterwards everything works like it used to!

thanks for all the tips!

mmhull's avatar
mmhull
New member | Level 2
4 years ago

I have a MacbookPro 13" 2018 w/touch bar. I installed the new MacOS Big Sur earlier this week -- and now the Copy Link is missing in the Dropbox icon dropdown menu. I have tried what has been noted in this forum. I have contacted Dropbox customer support via Chat. Nothing works. 

 

So frustated I'm ready to hurl laptop across the room after trying to fix this for more than 3 hours. 

 

I don't see this is a Big Sur issue. The issue is with the Dropbox dropdown menu from the Dropbox icon in the nav bar. There is simply no way to select "copy link" while looking for the appropriate file to attach. Dropbox took something was not broken and complete screwed it up. 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Hey mmhull, since you mentioned that you've contacted our Support team, could you let us know the ticket ID (eg. #1234567) associated with the interaction?

     

    In the meantime, could you send us a screenshot of what you see when you hover over the Dropbox icon that's next to your computer's clock?

    • mmhull's avatar
      mmhull
      New member | Level 2
      4 years ago

      Hi - thanks for responding. I messaged your colleague, Ella back about this as well. Ticket #11789250. 

      Look forward to hearing back. 

       

      My team and I are ready to leave Dropbox if this isn't reverted back to the way it used to be. We use Dropbox for a lot of efficiency reasons and it's been rendered wildly inefficient with the situation with the missing "copy link" functionality for the entire Dropbox file tree on my hard drive.

       
      • mmhull's avatar
        mmhull
        New member | Level 2
        4 years ago

        Screenshots are in the email I sent to your colleague. Prefer not to post in the forum as there is personal information in them. Thanks.

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