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RobM4's avatar
RobM4
New member | Level 2
6 years ago

Missing "Copy Dropbox link" from the drop down menu on Mac

Hi! For years now I have used the right click - copy drop box link to allow people to download files from my dropbox. All of sudden in the past couple weeks that option is no longer available in th...
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  • Lusil's avatar
    Lusil
    6 years ago
    Hey there, Rob!
     
    As a first step, could you please try relaunching Finder by using the following steps:
    • Save any files that you have open and close any apps.
    • Click on the Apple icon in the top left of your screen.
    • Click on force quit.
    • Relaunch the Finder.
    If you’re still experiencing the same behavior, could you please try a reboot of your device? Maybe that will do the trick. 
     
    Let me know of any update!
RobM4's avatar
RobM4
New member | Level 2

Yowza!!! That worked! Thanks!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hooray! 🧙‍♂️ Happy to have helped, RobM4.
 
If you have any other questions in the future, you know where to find us. Have a great day ahead!
  • rbrichard's avatar
    rbrichard
    New member | Level 2
    6 years ago

    I am having the same problem -- the "copy Dropbox" link does not show up when right clicking a folder.  I have closed everything and restarted the computer.  Not fixed.

    I am running Windows 10 on a new Lenovo P52 PC.

    Help please!

    Richard

     

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago
      Sorry to hear that, Richard. 
       
      Since you’ve already tried a device reboot and a Finder relaunch, could you also ensure that your desktop app is running by locating the Dropbox icon next to your computer’s clock? 
       
      If you don’t see it, it means that the desktop app isn’t running, so please try finding the Dropbox app from your start/applications menu and manually re-launch it. 
       
      If you do see it, could you please let me know what it reads and send me a screenshot (without any personal info) of what it shows when you click on it?
       
      Thanks in advance!
      • pickles-n-milk's avatar
        pickles-n-milk
        New member | Level 2
        6 years ago

        On a Mac, your Dropbox extension might be turned off.  To turn it on, go to System Preferences and choose Extensions > Finder Extension. Under Dropbox check the box labeled Finder Extensions and you should be set. 

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