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Forum Discussion

blBr3's avatar
blBr3
Explorer | Level 4
2 years ago

Misplaced Dropbox and can't access my files through the menu bar anymore

I migrated to my new MacBook. Dropbox was fully functional but no icon in the menu bar. I downloaded desktop app in an attempt to restore the icon. Now I have a new icon that links to a new, free acc...
Desktop
Mac
Sync
  • Jay's avatar
    Jay
    2 years ago

    Hi blBr3, you can follow these steps to sign out of the Dropbox desktop application. Once done, you can sign into your correct account with all your files in it.

blBr3's avatar
blBr3
Explorer | Level 4

Thanks Hannah,

I was able to get a sign in via my password and corrected ID. It went thru the motions but ended up showing me a kitty with an umbrella an a message: Something went wrong 5XX. Likewise the other attempt with the Credit Card code failed. Meanwhile (yesterday) I created a new ID in order to access this forum. Will that cause me more grief?

 

Thanks for your help

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
blBr3 wrote:

It went thru the motions but ended up showing me a kitty with an umbrella an a message: Something went wrong 5XX.

There's currently a service interruption. Wait a while and try again.

 

 

 

  • blBr3's avatar
    blBr3
    Explorer | Level 4
    2 years ago

    Thanks Rich,

    I logged in with a corrected email and there are all my old files! Now Im trying to get the icon in menu bar to represent my Mac's dropbox files.

  • blBr3's avatar
    blBr3
    Explorer | Level 4
    2 years ago

    Would it help to get rid of new unwanted 2GB account? How is that done. I think my old (and much wanted) 2TB account is functional as a file but not showing on the menu bar

    or linking with the online account

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi blBr3, you can follow these steps to sign out of the Dropbox desktop application. Once done, you can sign into your correct account with all your files in it.

      • blBr3's avatar
        blBr3
        Explorer | Level 4
        2 years ago

        I was able to sign out and then in to my regular dropbox. Dropbox didn't come right back to the menu bar but its there now and works again to access desktop or online folder. Thanks so much for your help.

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