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Forum Discussion
MAC desktop, stuck on indexing after upgrade to DB app
I've been using Dropbox for years in rudimentary manner. Yesterday installed desktop app which shows indexing 21,242 files. Using Monterey 12.6.1 and chip is Apple M1. After install of DB app v172.4....
Hannah
Dropbox Staff
Dropbox StaffHey liteheart1, thanks for bringing this to our attention.
Is your application currently still stuck on indexing the same number of files, or is it moving just very very slowly?
What do you currently see, when you hover your mouse over your Dropbox icon?
Can you also go through this article, to make sure you've tried all the suggestions, to see if they help?
Keep me posted.
Thanks Hannah
1) Is your application currently still stuck on indexing the same number of files, or is it moving just very very slowly? Moving up (this morning the number is indexing 21,404 so > last night).
2) What do you currently see, when you hover your mouse over your Dropbox icon? Dropbox 172.4.7555 Indexing 21,404 files ...
3) Can you also go through this article, to make sure you've tried all the suggestions, to see if they help? None of that helped nor were any of the obvious things e.g. interrnet connection/speed; auto update Date&Time problematic. Did not go through linked article at bottom "visit our advanced trouble shooting page"
New additional info
A) I have DB on iPhone which has NOT been updated AND I use it extremely rarely. Also on MAC mini and MACbook, neither of which have been updated to this newest DB app for MAC; neither of these devices has been turned on since my update of DB app on iMac.
B) Locally, I created a new test document, saved to Root of local DB default location then closed file: It shows up locally showing an icon (dotted line medium grey creating an empty cloud). Neither this file or similar 12KB file show on DB website. Attempting to open file from last night from Recents within MSword for MAC, failed to open; after about 5 minutes there was popup from DB indicating it was still trying to download file and did I wish to Continue Waiting. Thus essentially whatever I save to DB is lost.
- Walter
Hi there liteheart1, sorry to jump in here and thanks for all the additional information you've shared with us so far.
The most recent stable version of the desktop app was just released; could you update to that from this page directly and let us know if syncing gets stuck again?
In case it does, I'd appreciate a screenshot too.
Walter Thanks
Hovering over icon now shows Dropbox 173.4.6706, and while I will download and update app, it seems like it had already updated. Will reinstall desk app.
Indexing now shows 21,393 files so perhaps has gone down by 400 files in 18 hours!!
I am in semi rural areas, on metered internet not very fast (27Mbps down 4.5 upload just did speed test); I haven't asked for anything to download and don't uderstand what "indexing" is doing but assume it is not downloading. Regardless at this pace it'll be weeks.
Not sure what you want me to Screenshot, pls clarify.What a nightmare DB is! I finally did chat AND chose as the lesser of two evils to revert back to earlier version of DB. Wasted 4-6 houts of my time for absolutely no reason. I will be seeking refund of my unused subscription.
