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Forum Discussion
iPhone and iPad dropbox app not updating.
I have been using dropbox on my iPhone 2021 and iPad 2021, without any issues for years.
In the last month I have been having problems with files and folders updating.
I have downloaded the late...
Megan
Dropbox Staff
Dropbox StaffHey there, Martin Urakawa, let's jump right into this!
You mentioned that you can't see certain folders and files, when you open your app on your iPhone and iPad. Can you clarify if you can still view the content when you visit your account online?
Also, how did you add the content in the first place? Was it through your desktop app by any chance, or through the web?
Keep me posted, and we'll take it from there!
Hi @Megan
I have this SAME EXACT issue. It used to work fine, but now it doesn't sync. Some folders are missing. Seems to have started around 6/1.
Issue: When I create a file on my PC and save it to the Dropbox folder on my PC (Explorer folder) I can't view it on my iPhone, IPAD or other PC.
It's not just the newly created files that aren't visible on my iphone, but some of the folders (created months ago) are also missing.
Megan: You mentioned that you can't see certain folders and files, when you open your app on your iPhone and iPad.
Can you clarify if you can still view the content when you visit your account online?
Richard: No. Content is not visible when I visit my account online. But it is still visible when I open the Dropbox folder on my PC.
Megan: Also, how did you add the content in the first place? Was it through your desktop app by any chance, or through the web?
Richard: I created an excel spreadsheet on my PC and then saved (in excel) to my dropbox folder. The file is viewable from my PC, but nowhere else.
I've removed and then reinstalled dropbox on my iphone and on my PC, both were unsuccessful in resolving the issue.
Thank you for your help with this.
- Jay
Hi platinumad, if the files aren't appearing on the Dropbox site, then it means that your machine isn't syncing normally. Do the files in the Dropbox folder in Explorer have a green syncing icon, or another icon on them?
Could you click the Dropbox icon in the system tray near the clock and let us know the message that appears on the bottom left?
Hi @Jay
Thank you for taking my question. I appreciate it.Jay: Do the files in the Dropbox folder in Explorer have a green syncing icon, or another icon on them?
Richard: No. There are no syncing icon or any other icon connected to the files in the Dropbox (Explorer) folder. I saw this icon initially when I reinstalled dropbox. These were observed in the Dropbox (Explorer) folder as well as the desktop. These have since gone away.
Jay: Could you click the Dropbox icon in the system tray near the clock and let us know the message that appears on the bottom left?
Richard: If you hover over the Dropbox icon in the system tray a message appears that states: Dropbox 177.x.xxxx Indexing 25,122 files..."
If you click on the Dropbox icon in the system tray:
a. Sync & Back Ups Tab: (Windows Logo) PC 15.88 of 15.95 Gb backed up, 99% complete (A progress bar continually fills from left to right)
This never advances past 15.88 (or 99%). Botom left reads "Syncing 25,122 files"
b. Activity Tab: (Last 30 days) shows files I viewed 12 days ago, 18 days ago, 18 days ago, 18 days ago and 19days ago.
( Note: I view & save files everyday. Many files are missing)Thank you.
- Megan
Hi platinumad, can you kindly send us the entire number of the Dropbox app, instead of the 177 part only?
You also mentioned that the app is indexing content. Could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again?
