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Forum Discussion
I'm getting an error when viewing a file via a shared link.
Hi! When I want to view a file via a shared link I get an error message, some kind of pink dart and board saying :
Error
Something went wrong. Don’t worry, your files are still safe and the D...
Hey Nancy,
Thank you for getting back to me. So I've just tried opening the link while in incognito mode and it worked. I'm not 100% sure why this is the case? But the same issue persist when I'm in the normal browser signed into my account.
I'm using Chrome on a Windows 11 laptop.
This issue is affecting individual files though, not folders. Folders shared via the link open and works.
Thanks
Nancy
Dropbox Staff
Dropbox StaffGlad to hear incognito worked! This means though that the issue is most likely browser-related.
What we usually suggest, in cases like this, is to clear your browser’s cache/cookies and also make sure that it’s updated to the latest version.
Other than that, you can restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.
