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sixstringbuzz

Helpful | Level 6

4 years ago

Solved

I told Dropbox to not backup an external drive; now I've changed my mind

sixstringbuzz
4 years ago
Hello!

I had reinstalled the app already (though I’m not sure I did a full uninstall first) but in the end I had some spare time and so I transferred the files from one external drive to another then reformatted the drive so it would trigger a new request to backup. This worked. As a suggestion, it seems like there should be some manual way to tell Dropbox to backup a drive after originally indicating not to and not to ask again.

Thanks!

isabellarodriguez

Explorer | Level 4

4 years ago

I had a backup that started to have some issues and deleted it. I've now decided to do a new one but when I connect my external hard drive to my Macbook, there's no dialog box suggesting to do a backup. I've tried reconnecting the drive multiple times, reinstalling the DP app, but none of these things have worked so far. Is there any other way I can do a backup without depending on that dialog box? Or is there any way to do the backup?

isabellarodriguez

Explorer | Level 4

4 years ago

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The subject pretty much says it all! I'm on a Mac and I connected an external drive (formatted HFS+). A popup came up asking if I wanted to backup this drive to Dropbox and I said no. Now I'd like to explore that service but I can't figure out how to turn backup on for this drive now that I've dismissed the popup.

Is there a way to turn backup on for this drive other than reformatting it?

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I had reinstalled the app already (though I’m not sure I did a full uninstall first) but in the end I had some spare time and so I transferred the files from one external drive to another then reformatted the drive so it would trigger a new request to backup. This worked. As a suggestion, it seems like there should be some manual way to tell Dropbox to backup a drive after originally indicating not to and not to ask again.

Thanks!","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2021-08-14T06:55:24.225-07:00","lastPublishTime":"2021-08-14T06:55:24.225-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":4652},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/message:538760/message:539299","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"463","rawBody":"Hello!

I had reinstalled the app already (though I’m not sure I did a full uninstall first) but in the end I had some spare time and so I transferred the files from one external drive to another then reformatted the drive so it would trigger a new request to backup. This worked. As a suggestion, it seems like there should be some manual way to tell Dropbox to backup a drive after originally indicating not to and not to ask again.

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