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Forum Discussion
I told Dropbox to not backup an external drive; now I've changed my mind
The subject pretty much says it all! I'm on a Mac and I connected an external drive (formatted HFS+). A popup came up asking if I wanted to backup this drive to Dropbox and I said no. Now I'd like to...
- Hello!
I had reinstalled the app already (though I’m not sure I did a full uninstall first) but in the end I had some spare time and so I transferred the files from one external drive to another then reformatted the drive so it would trigger a new request to backup. This worked. As a suggestion, it seems like there should be some manual way to tell Dropbox to backup a drive after originally indicating not to and not to ask again.
Thanks!
Megan
Dropbox Staff
Dropbox StaffHey sixstringbuzz, great question there!
Have you tried removing the external drive from your Mac, then re-connecting while the app is open?
Here's the relevant Help Center article. If this doesn't work out, let me know.
Thank you!
Have you tried removing the external drive from your Mac, then re-connecting while the app is open?
Here's the relevant Help Center article. If this doesn't work out, let me know.
Thank you!
Hi Megan,
Following up on this thread as its marked as solved but it isn't actually a fix. I am not willing to buy a second hard drive just to copy the contents across and then back - and no one else in this thread has been able to get any answers either.
Can you please clarify how to make the pop up reappear?
Hi!
Thanks for the reply. No, that didn't work.My external drive is a Samsung T5, formatted as Mac OS Extended (journaled) which I understand is the same as HFS+ which meets the required formatting.
I have opened the Dropbox app (it's always running on my computer but I quit it and reopened it just to be sure) and then connected the drive. No dialog box asking to back it up appeared. 😞
I have also made sure that I have not checked "Hide all setup notifications when new external drives are plugged in."
Thanks for any other ideas you might be able to offer!
Oh - I'm currently on a Basic account if that helps. If I'm able to backup my external drives, that would certainly drive my decision to upgrade though!
- MeganThank you for the speedy reply sixstringbuzz!
And if I were to assume, your Mac also meets the following requirements, right?
Disconnecting and reconnecting the drive while the app is open does not help.
What's needed, is an option in preferences to add external drives, but this so obvious it feels absurd to type it out.
I wonder how come this issue is neglected.
We've purchased a 700€/year plan. Seemed like a bargain, but now I'm encountering this issues (of course i wouldn't back up my drives when my Dropbox was only 3TB!) makes me seriously rethink our purchase...- I did notice in preferences the other day, trying to suss out another Dropbox issue, that it now displays a list of backup drives and cards that you’ve told it to never back up. So it looks like you can remove them from this list and they should give you the backup option again. I’ve yet to try it and see.
