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Forum Discussion

Xariel's avatar
Xariel
Helpful | Level 6
6 months ago

I see duplicate Dropbox folders on Windows, after reinstalling the desktop app, and they both sync

Hi there   I had a problem where I noticed one day about a month or so ago that my backup of my current computer had disappeared so couldnt access any files from my computer on my phone. The only...
Desktop
Folders
Sync
Windows
  • Xariel's avatar
    Xariel
    6 months ago

    Hi Megan

     

    My husband has just managed to sort everything out for me. Thank you both for your help.

     

    edit: 

    For me it turned out that Id been using a downloaded version of dropbox on my computer and when I uninstalled it to fix my back up problem I then reinstalled dropbox using the microsoft app version of dropbox instead. That caused me to have two identical dropbox folders that were both syncing. To fix it we uninstalled dropbox again and then reinstalled using the downloaded version again and it fixed my duplicate folder problem. 

    The problem i was having where i was getting the message on the last screenshot about my folders were not in the defaut location, my husband googled some hidden commands in the dropbox application that allowed you to reset the default location which fixed that problem. I dont remember what is was now though im afraid.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hi Xariel, welcome to our Community!

 

What you mention is quite odd indeed. 

 

Can you send me a screenshot showing the two Dropbox folders you see with their syncing icons? 

 

What’s their filepath on your computer? 

 

I’d also like to know the syncing status and app version of the Dropbox app there.

 

Keep me posted.

  • Xariel's avatar
    Xariel
    Helpful | Level 6
    6 months ago

    Hi Nancy

     

    Here is screenshot.

     

    They both have the filepath C:\Users\dream - they both look the same as the one shown in the screenshot

    I think the version on my computer is v199.4.6287 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey Xariel, thanks for the screenshot! 

       

      Would you be able to also check the app's preferences, and more specifically your Sync tab to check if the Dropbox folder path is the same one as the one you see on your screenshot?

      • Xariel's avatar
        Xariel
        Helpful | Level 6
        6 months ago

        Hi Megan

         

        Here is the screenshot.

         

         

        Thank you

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