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mutticampbell's avatar
mutticampbell
Helpful | Level 5
6 months ago

I see blue spinning circles next to my folders and my files disappeared from Dropbox online.

I've run a Dropbox basic folder for over 10 years.  Currently running the Basic Setup on a fully updated Windows 10 PC.  Space used is only 1.6 gig.   Files were sycronising according to the task bar...
desktop
sync
Web
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for your post, mutticampbell! Let’s have a look. 

 

To start from the empty online Dropbox account you were seeing on a different browser, I believe that you accidentally created a brand new account (under another email address/an email with a typo), which is why you weren’t seeing any files there.

 

Now, as for the desktop app on your computer, can you clarify its current syncing status? 

 

Besides the blue syncing icon next to your files on the app, are you able to see the updates you make on www.dropbox.com or nothing seems to sync? Feel free to send me any screenshots you think may help.

 

Send me more info and we’ll check this further.

mutticampbell's avatar
mutticampbell
Helpful | Level 5
6 months ago

Thanks for your reply.  After this email I'll not be able to be in front of my PC to attempt fixes for about 10 days.  I've read your reply and here are the answers.  I'll continue to check for messages.

 

Potential New Accident Account - That had crossed my mind too but the email address is the same, true I had to change the password but thats not the first time thats happened with other accounts.  I've done a Screenshot of the first email I received, to the same email address I've always used which made me suspicious.

Sending Screenshots is problematic due to the very slow opening.  I've had to log into the online copy and the download it to the PC.  Any attempt to copy the screenshot from the PC folder takes over 5 minutes!  Also how do I send the screenshots to you?  Normally I'd just attach.

 

The Blue circle.   Someone has previously logged this issue.  Please see "Files open very Slow" post on 02-29-2020 10:52 AM.  Identical issue to me and the solution advised is what I did yesterday.  No better.   Its in the 'delete, edit, and organise' folder.

 

I've also cleared out my screenshots folder on-line and found out where to switch off the option to store screenshots in Dropbox

In preferences I've set 'enable offline' as this is my primary way of working at the PC.  Dropbox is only used on line when I'm in meetings and as abackup.

Neither of these has improved things.    

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hi there mutticampbell - thanks for the additional information there.

     

    I just wanted to mention that you can send us screenshots via the camera icon within your reply box.

     

    If you're on a mobile device and not seeing it, you can try requesting the desktop version of the page. 

     

    Also, can you confirm that this is the thread you were referring to? 

    • mutticampbell's avatar
      mutticampbell
      Helpful | Level 5
      6 months ago

      Thanks.  I'll see if I can send you screenshots.  Added one about the suspect additional account but it came into the same email address. 

       

      Yes that is indeed the article.  Have almost the identical problem except.

      My timings are almost 5 minutes

      I've already downloaded and installed the latest version of dropbox

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