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Forum Discussion

DD2002's avatar
DD2002
Explorer | Level 4
7 years ago

i Phone X cannot import photos -device is locked

When I plug into my iPhone X with my computer (Windows 10)  dropbox pops up a message ''Device is locked''  I tried all the ways that I read here in Dropbox support but nothing works . I choosed ''...
Mobile
Sync
  • Norah's avatar
    Norah
    7 years ago
     
    Hi DD2002, 
     
    As you mention that you already tried the steps that @Walt3R provided you with, next thing you should try is resetting your Camera Upload settings. This will allow your computer to automatically upload photos to Dropbox each time you plug in your mobile device. You can change your import preferences from the Dropbox application on your computer. 
     
    To do this, follow the instructions below:
     
    • Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the gear in the Notifications panel.
    • Select "Preferences".
    • In the window that appears, click on "Change AutoPlay Settings".
    • In the AutoPlay settings, scroll down and choose the camera you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.
    • Click on the drop-down menu and choose "Ask me every time" or choose a different application for importing.
     
    Let me know if this helps!
DD2002's avatar
DD2002
Explorer | Level 4
I did this already and nothing happens . Is there anything else to do ?
Norah's avatar
Norah
Icon for Dropbox Staff rankDropbox Staff
7 years ago
 
Hi DD2002, 
 
As you mention that you already tried the steps that @Walt3R provided you with, next thing you should try is resetting your Camera Upload settings. This will allow your computer to automatically upload photos to Dropbox each time you plug in your mobile device. You can change your import preferences from the Dropbox application on your computer. 
 
To do this, follow the instructions below:
 
• Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the gear in the Notifications panel.
• Select "Preferences".
• In the window that appears, click on "Change AutoPlay Settings".
• In the AutoPlay settings, scroll down and choose the camera you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.
• Click on the drop-down menu and choose "Ask me every time" or choose a different application for importing.
 
Let me know if this helps!
  • PZiedr's avatar
    PZiedr
    Explorer | Level 4
    7 years ago

    Windows 10 shows no DropBox icon in the system tray....

  • davedallafior's avatar
    davedallafior
    Explorer | Level 4
    7 years ago

    There is no, "change auto play," in any of the preferences I see.... (and I checked every tab)

     

    If someone would pick up a phone instead of just sending articles, (like everyone else does), I wouldn't feel like $200.00 went down the drain.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      If you're not seeingh this option at all I would suggest re-installing our software and try anew davedallafior!

       

      Spoiler
      To do this, follow the instructions below:
       
      • Click the Dropbox icon in the system tray at the bottom right of your screen and then click on the gear in the Notifications panel.
      • Select "Preferences".
      • In the window that appears, click on "Change AutoPlay Settings".
      • In the AutoPlay settings, scroll down and choose the camera you want to change settings for. It will likely have "Import pictures and video using Dropbox" as the default.
      • Click on the drop-down menu and choose "Ask me every time" or choose a different application for importing.

      Let me know how it goes.

      PS: Phone support is currently available to Admins on our Advanced or Enterprse plans - yet you can always log a ticket with our team if you like more account specific assistance here: https://www.dropbox.com/support

      • davedallafior's avatar
        davedallafior
        Explorer | Level 4
        7 years ago

        I did that twice before I complained. Now pick up the phone!

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