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Pookeyblow's avatar
Pookeyblow
Collaborator | Level 8
6 years ago

I have an issue with shared links and Facebook's messenger. Any ideas?

When I or someone else share a Dropbox link to Facebook Messenger and you click on it, it says «get the app or continue to the website». I already have the app installed. How do I get it to open the ...
Mobile
Share
Shared Links
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey there Pookeyblow  - sorry to hear that.

As I haven't seen this message again, could you forward me a screenshot so I can investigate further?

Also, are you on the most recent versions of both apps on your mobile device(s)?

Thanks for your response!

  • Pookeyblow's avatar
    Pookeyblow
    Collaborator | Level 8
    6 years ago

    Here are numbered screenshots to show you what happens:

    https://www.dropbox.com/sh/htwtv9ia145y4fr/AABwRechbjvH0ajaXpRu_t8xa?dl=0

    When someone shares a Dropbox link in Messenger, it gives me two options:

    1. Go to App store to download Dropbox.
    2. View the shared folder on the web.

    It does not recognize that I have the Dropbox app installed as it does not let me open the shared folder in the app.

    The two last screenshots shows the folder on the web. There is a blue bar that says "show in app", but when I click on it, it just says "get the Dropbox-app". Again; it doesn not recognize that I have the app installed.

    I believe I have the most recent versions of the apps.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for the additional information and useful screenshots Pookeyblow - they're most appreciated.

      Can you let me know if this happens for all shared links to file or folders, some or just a specific one?

      If it only happens with one, can you forward me the link so I can test it out on my end?

      Last but not least, can you try re-installing our mobile app and let me know if the issue persists? 

      Thanks for your patience and cooperation!

      • Pookeyblow's avatar
        Pookeyblow
        Collaborator | Level 8
        6 years ago

        I've now reinstalled both the Dropbox app and the Facebook Messenger app.

        I still have the issue. It happens on every link someone sends me and my friends have the same issue.

        But we found out that if you click the 3 dots in the lower right corner and then hit "Open in Safari", it opens in the Dropbox app exactly as we want it to.

        This is very confusing. What if you actually want it to open in Safari?

        I'm sure this Facebooks fault and not yours, so it would be nice if you could talk to their team and try to get it fixed.

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