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Forum Discussion

DanielAird82's avatar
DanielAird82
Explorer | Level 4
6 years ago

I get an error "something went wrong" when trying to upload to a file request on iOS

I’m currently receiving an error when upload load via a file request link. Works fine on my iPad but not on 2 different iPhones. Error says “something went wrong. Please try sending your files again”...
Error Messages
Mobile
Sync
  • Lusil's avatar
    Lusil
    6 years ago

    Quick update, peeps: this should now be fixed!

    Please let us know if anything comes up or if you have any other questions. 

    Thanks everyone! :sunglasses:

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Hi there adumbelluser, 

Welcome to the Dropbox Community! I'd be more than happy to help look into this. 

Initially, awesome work on the troubleshooting - definitely helps narrow down the behavior you're getting. 

Could you also let me know what kind of file type you're trying to add, as well as its size? 

Thanks in advance!

adumbelluser's avatar
adumbelluser
Explorer | Level 3
6 years ago

Thank you!

The problem was discovered with a user's iPhone trying to upload relatively large image files. In the past this hasn't been an issue.

The files I am testing with are random screenshots in JPG format about 126 KB in size.

I've tried uploading them individually and as a group. Both ways fail.

  • adumbelluser's avatar
    adumbelluser
    Explorer | Level 3
    6 years ago

    I should also mention that in both the case of this user and my tests, the browser was not logged into a dropbox account.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for checking that out for me, adumbelluser. 

      Could you also try to request the desktop version of your mobile device's browser and see if that does the trick?

      Let me know what you find!

      • adumbelluser's avatar
        adumbelluser
        Explorer | Level 3
        6 years ago

        That did it! It's kind of an odd solution. I wonder why this would have changed recently?

        Thanks for the help!

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