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DanielAird82's avatar
DanielAird82
Explorer | Level 4
6 years ago

I get an error "something went wrong" when trying to upload to a file request on iOS

I’m currently receiving an error when upload load via a file request link. Works fine on my iPad but not on 2 different iPhones. Error says “something went wrong. Please try sending your files again”...
Error Messages
Mobile
Sync
  • Lusil's avatar
    Lusil
    6 years ago

    Quick update, peeps: this should now be fixed!

    Please let us know if anything comes up or if you have any other questions. 

    Thanks everyone! :sunglasses:

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey DanielAird82, let’s see if we can locate the culprit together; welcome to the Dropbox Community! 
 
For starters, is it possible that you’re hitting any of the error messages outlined here? Are you testing uploading to the same File Request or is it a different one causing you trouble? 
 
Could you include a step-by-step description of what led you to your current view in your next post, so as to see if I’m getting the same results on my end if I try to replicate the behavior?
 
Thanks in advance Daniel! 
  • DanielAird82's avatar
    DanielAird82
    Explorer | Level 4
    6 years ago
    Hi, I am getting the error “Something went wrong. Please try sending your files again.” I tried the trouble shooting steps for that error including clearing my cache, using a different browser and using private mode. I’ve tried 2 different iPhones which get the same error. My iPad works fine. I’ve also tried creating a new file request and that still gives the error. Uploads to about 50% and then fails. Same thing with different files as well. I have just been pasting the file request link into my browser then selecting the file I want to upload from my camera roll and then fill in my details and click upload.
    • DanielAird82's avatar
      DanielAird82
      Explorer | Level 4
      6 years ago
      I also get a servor error if I try and upload a file normally (without using a file request link) in a browser. It works fine if I use the app though.
      • DanielAird82's avatar
        DanielAird82
        Explorer | Level 4
        6 years ago
        It lets me upload if I request desktop website.

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