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Karla_NZ's avatar
Karla_NZ
New member | Level 2
11 days ago

I enabled external drive backup, but it says 0K has been backed up.

I am trying to backup an external hard drive to the Dropbox Backup and it says it is up to date but when i click on 'View backed up files' it is saying 0KB and nothing is in there?? Any ideas why this is happening?

Computer Backup
Dropbox Backup
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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    11 days ago

    Hey Karla_NZ, welcome to our forum!

     

    Can you send me a full screenshot of what you see exactly on your end? Do you see you have a 0K backup at your Backups page online?

     

    I’d also like one more screenshot of the syncing status you mention in your post.

     

    Let me know when you’ve got more details.

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