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Forum Discussion

borii's avatar
borii
Explorer | Level 3
16 days ago

I don't see my external drive backup files, even though the backup is completed.

It's my first time using Dropbox Backup and I wanted to backup my external hard drive before I change the settings on it. On the Dropbox Backup homepage, it says backup is completed, but when I click...
Computer Backup
Desktop
Dropbox Backup
Sync
upload
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Welcome aboard the Community, borii! 

 

To make sure we’re on the same page, have you checked your Backup page online and none of your files are there?

 

Let me know and we’ll take it from there.

borii's avatar
borii
Explorer | Level 3
16 days ago

Yes. Only my folders are there. All my folders say 0 items.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    16 days ago

    Hey borii, have you restarted your computer, to see if that makes any difference?

     

    If not, can you send us a screenshot showing that your backup appears as complete?

    • borii's avatar
      borii
      Explorer | Level 3
      16 days ago

       

      Here you go.

       
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        15 days ago

        Thanks for that, borii.

         

        This is strange, because it does show that the backup is almost 33 GB.

         

        Can you send us a couple of screenshots showing the discrepancy between the actual hard drive and what you see on the backups page, please?

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