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Luminous's avatar
Luminous
Explorer | Level 3
5 years ago

I can't share links due to a DMCA notice. What can I do?

I rectory received this message below earlier today from Dropbox Hi Dropbox User, We've received a notification under the Digital Millennium Copyright Act ("DMCA") from IFPI that the following ...
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  • Jay's avatar
    Jay
    5 years ago

    Could you provide me with the ticket ID in order to look into this matter in more detail? Thanks!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi Luminous, thanks for messaging today!

 

Have you messaged the support team regarding this matter of the ban?

 

If not, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

 

From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. Thanks!

  • Luminous's avatar
    Luminous
    Explorer | Level 3
    5 years ago
    Thanks... But there is no option to contact the support team directly as I am given limited support.
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

       

      Try opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

       

      From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. Thanks!

      • Luminous's avatar
        Luminous
        Explorer | Level 3
        5 years ago
        Thanks for your response...

        After messaging the support team 3 days ago now, I have not receive any message from them neither a notification of recieving my email.

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