You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

raphagari's avatar
raphagari
Explorer | Level 3
2 months ago

I can't get my hard drive to sync after disconnecting it from my PC

Yesterday I disconnected my HD from PC, now, this HD is not synced with dropbox online anymore. I went to configurations, and chose this HD to be synced. However, it show an error, saying that "a c...
Desktop
Error Messages
Sync
Windows
  • Jay's avatar
    Jay
    2 months ago

    When you reinstalled the Dropbox desktop application, did you perform an advanced reinstallation to get the option in the advanced settings to locate the Dropbox folder on the external drive?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi raphagari, thanks for bringing this to our attention.

 

Just for clarification, are you referring to an external drive that you disconnected from the computer?

 

Is this the same computer you previously had it connected to? Have you enabled the Dropbox Backup feature, or is your Dropbox folder located on the drive?

 

This will help me to assist further!

raphagari's avatar
raphagari
Explorer | Level 3
2 months ago

Hi Jay.

Same computer, same external disk.
My dropbox folder is located on the drive.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!