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Forum Discussion
I can't access my backup files, after Dropbox asked for a backup update
Since clicking on the file backup link that Dropbox sent me today, Dropbox is not featuring any of the files that I have on my PC. I use my Dropbox account on my PC, my iphone and my ipad. This one a...
Nancy
Dropbox Staff
Dropbox StaffThanks for posting this on our forum, Lorraine66.
If possible, can you send me a screenshot of the link Dropbox sent you regarding your backup? Was it a prompt to update Dropbox Backup to the latest version perhaps?
If yes, please note that with the updated Dropbox Backup feature, backups from other devices will only be accessible from the web.
However, since you mentioned you can’t even see your files on your web account, I’d like you to send me a screenshot of what appears here on your Backups page online.
Ping me, when you’re ready.
The chatbot says:
'When you store your files to Dropbox, your files are synced across your devices and accessible in real time. With Dropbox Backup, your folders and files from your computer or external hard drives are automatically backed up to the cloud and you can quickly recover your content if something goes wrong.'
This means that I have inadvertently converted to DB backup. But I don't want that - I want my straight DB account back, where all my PC files automatically sync across all my devices in real time.
~How can I convert back?
I am really at my wits' end: I have gone through every Q&A I can think of. I currently pay monthly for my backup plan, but this has completely stopped working - none of my PC files are appearing in DB nor syncing across my devices. Should I perhaps cancel my DB account and start again with a new account? I cannot think of anything other way to get Drop Box back working properly?
- Hannah
Hey Lorraine66, allow me to jump in here, to provide some clarifications.
After carefully reading through this thread, I understand the following:
Dropbox Backup is a feature that allows you to backup your PC folders to Dropbox and you had already enabled this feature on your computer; that's how you were able to access your PC folders through Dropbox.
However, until now, you were using the older version of Backup, which allowed you to access the PC folders directly from within your Dropbox folder, your "all files" page on dropbox.com and the Dropbox mobile app on your mobile devices.
Now, it sounds like you were prompted to update to the new Backup experience.
With the new version of Backup, you'll still be able to access your PC folders from your computer, but the folders should be back to their original locations on your PC (not inside the Dropbox folder).
If you check the Backups tab in your Dropbox desktop app preferences, your folders should appear selected for backup, so they're still being backed up.
You should be able to access your backup files from your backups page here; can you check and let me know if that's the case?
Here's some more info about the new version of Backup for your information.
- Thank you, Hannah.
I have clicked on the back ups page link that you’ve given me and I can see my files there.
Thank goodness.
However, can I check please: does this mean that I can just work on the documents that I’ve saved to my computer and they will automatically update in the dropbox backup?
And one more thing: it seems that with this new version, I can no longer easily access my backed up files on my iPhone or iPad because the dropbox app does not allow this? The old version was useful because I could just go into the app on my iPhone when away from my computer and I could see immediately the files and documents I had been working on.
But with this new version is that option now disabled? If so, how do I get access to my files from my iPhone and iPad? Do I need to log into the Web portal and locate my backed up files that way? (If so, I may as well delete the apps on iphone and ipad as they are not serving any purpose?)
