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Forum Discussion

kristine03's avatar
kristine03
Explorer | Level 3
2 years ago

I cannot see files in my account but my team members can.

Hello. I have a hard time viewing the files my teammate uploaded. It is available in everyone's folder but I cannot see it on my end even though it was shared with me. Please help!
desktop
sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi kristine03, thanks for bringing this to our attention.

 

Do the files have any incompatible characters or symbols in them, preventing them from syncing to your machine?

 

This will help me to assist further!

  • kristine03's avatar
    kristine03
    Explorer | Level 3
    2 years ago

    No there are no special characters with the file names. My team can see the files but not on my end.

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