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Forum Discussion
I am having trouble uploading videos from my camera. Photos go fine. Never videos. Any help?
I have a Sony 6300. I have been looking through the settings on Dropbox and on my camera only to find no supporting reasons why this isn't working. Every time I plug my camera in to upload to dro...
Thanks for the reply and happy Monday zssiegel!
At this point the last thing I could suggest is re-installing our software on your computer and see if this persists.
In any case, as I'd really like to have a better look into this, I found your ticket on our system and passed your comments along to the agent handling your case. As I see you're in direct communication with them via email, I'd recommend getting back to them as soon as possible so we can investigate further.
Thanks for your cooperation so far and have a lovely week ahead!
Walter, thank you. I found the setting. It is actually set to both photos and videos. What else might need to be adjusted?
Walter
Dropbox Staff
Dropbox StaffThanks for the reply and happy Monday zssiegel!
At this point the last thing I could suggest is re-installing our software on your computer and see if this persists.
In any case, as I'd really like to have a better look into this, I found your ticket on our system and passed your comments along to the agent handling your case. As I see you're in direct communication with them via email, I'd recommend getting back to them as soon as possible so we can investigate further.
Thanks for your cooperation so far and have a lovely week ahead!
